# where is my dsm?

**URL:** <https://community.pix4d.com/t/where-is-my-dsm/4000>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [September 7, 2017, 9:52am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000 "2017-09-07T09:52:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Pea\_Body2](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Pea\_Body2](https://community.pix4d.com/u/Pea_Body2)\
**Post date:** [September 7, 2017, 9:52am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/1 "2017-09-07T09:52:15Z")

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Using the trial version, in both local and cloud processing the dsm only shows the mask. Is this a problem, or is it because I’m using a demo version?

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**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\
**Post date:** [September 7, 2017, 10:35am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/2 "2017-09-07T10:35:24Z")

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Could you please share a screenshot with us to better understand the case? I am not sure I understand what the mask is :-)&nbsp;

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**Author:** ![Pea\_Body2](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Pea\_Body2](https://community.pix4d.com/u/Pea_Body2)\
**Post date:** [September 7, 2017, 6:36pm UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/3 "2017-09-07T18:36:56Z")

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**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\
**Post date:** [September 8, 2017, 7:07am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/4 "2017-09-08T07:07:09Z")

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This happens because the DSM cannot be opened by any software. Here you can find more information about this topic:

[How to visualize the GeoTIFF DSM File](https://support.pix4d.com/hc/en-us/articles/205084685-How-to-visualize-the-GeoTIFF-DSM-File#gsc.tab=0)

Here is a related community post: [DSM output all white](https://community.pix4d.com/t/5427-DSM-output-all-white#gsc.tab=0)

The solution is to open it in Pix4Dmapper ([Using the Mosaic Editor](https://support.pix4d.com/hc/en-us/articles/202557699#gsc.tab=0))&nbsp;or a GIS software such as Global Mapper, ArcGIS, QGIS, etc

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**Author:** ![Pea\_Body2](https://avatars.discourse-cdn.com/v4/letter/p/e95f7d/32.png) [@Pea\_Body2](https://community.pix4d.com/u/Pea_Body2)\
**Post date:** [September 9, 2017, 9:56am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/5 "2017-09-09T09:56:21Z")

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Thanks for that. I assumed because it was a .TIF file that Photoshop would be ok to open it. Problem solved! 🙂

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**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\
**Post date:** [September 11, 2017, 7:14am UTC](https://community.pix4d.com/t/where-is-my-dsm/4000/6 "2017-09-11T07:14:11Z")

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I am glad the problem is solved :-). It is a Tiff file that contains altitudes. Some software cannot interprete the altitude information!