# When logging into Pix4D Desktop trial version I get error message Error e0702e: Could not authenticate. Time-out waiting for server response.

**URL:** <https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [September 1, 2018, 12:47pm UTC](https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123 "2018-09-01T12:47:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jason\_Whiteley](https://avatars.discourse-cdn.com/v4/letter/j/3be4f8/32.png) [@Jason\_Whiteley](https://community.pix4d.com/u/Jason_Whiteley)\
**Post date:** [September 1, 2018, 12:47pm UTC](https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123/1 "2018-09-01T12:47:58Z")

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My login details work in the cloud version but they don’t in the trial desktop version, I get the error:

Error e0702e: Could not authenticate. Time-out waiting for server response.

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**Author:** ![Daniel\_Rico\_Cordero](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniel_rico_cordero/32/187_2.png) [@Daniel\_Rico\_Cordero](https://community.pix4d.com/u/Daniel_Rico_Cordero)\
**Post date:** [September 3, 2018, 5:53am UTC](https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123/2 "2018-09-03T05:53:24Z")

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Hello Jason,

Please follow the instructions in this [article](https://support.pix4d.com/hc/en-us/articles/360000212563-Server-error-cannot-login).

Regards.

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**Author:** ![geomatica](https://avatars.discourse-cdn.com/v4/letter/g/9f8e36/32.png) [@geomatica](https://community.pix4d.com/u/geomatica)\
**Post date:** [August 11, 2022, 2:12pm UTC](https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123/3 "2022-08-11T14:12:56Z")

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Tengo el mismo problema con mi cuenta; nisiquiera puedo acceder a community con ese usuario, tuve que crearme este para poder solicitar soporte

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**Author:** ![Yuka](https://avatars.discourse-cdn.com/v4/letter/y/9d8465/32.png) [@Yuka](https://community.pix4d.com/u/Yuka)\
**Post date:** [August 15, 2022, 3:35am UTC](https://community.pix4d.com/t/when-logging-into-pix4d-desktop-trial-version-i-get-error-message-error-e0702e-could-not-authenticate-time-out-waiting-for-server-response/7123/4 "2022-08-15T03:35:09Z")

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Hello,

If it is possible, we would like to follow up on this matter by sending you a ticket. if there is any inconvenience please let us know.

Kind regards,