# when creating a project, the window is blank

**URL:** https://community.pix4d.com/t/when-creating-a-project-the-window-is-blank/16851
**Category:** PIX4Dmapper
**Created:** [February 27, 2021, 10:10am UTC](https://community.pix4d.com/t/when-creating-a-project-the-window-is-blank/16851 "2021-02-27T10:10:55Z")
**Posts on this page:** 1
**Showing post:** 28

<div class="post-metadata">

### Author: ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)
#### Post date: [May 16, 2022, 1:19pm UTC](https://community.pix4d.com/t/when-creating-a-project-the-window-is-blank/16851/28 "2022-05-16T13:19:01Z")

</div>

Hi @elena.vollmer,

thank you for the additional information.  
The issue might also be related to the fact that you are using Windows Server 2019, as this is not a recommended OS.

> **[Computer requirements - PIX4Dmapper](https://support.pix4d.com/hc/en-us/articles/115002439383-Computer-requirements-PIX4Dmapper)**
>
>  Previous  |  Next 
> 
> 
> 
> 
> 
> The following description shows the minimum and recommended hardware and software requirements.
> Minimum
> 
> Windows 10, 64 bits (PC or Mac computers using Boot Camp). (Windows...

You could use a dedicated device using Windows 10. If you already have one on the network, it could be worth trying.

---

_[View the full topic](https://community.pix4d.com/t/when-creating-a-project-the-window-is-blank/16851)._