# What is the causes of "Could not retrieve list of license. Invalid credentials, Error e0703ac"?

**URL:** <https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [February 2, 2018, 10:40pm UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928 "2018-02-02T22:40:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Matt\_McCormack](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Matt\_McCormack](https://community.pix4d.com/u/Matt_McCormack)\
**Post date:** [February 2, 2018, 10:40pm UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928/1 "2018-02-02T22:40:14Z")

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**Author:** ![Rhea\_Garratt](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/rhea_garratt/32/403_2.png) [@Rhea\_Garratt](https://community.pix4d.com/u/Rhea_Garratt)\
**Post date:** [February 6, 2018, 10:05am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928/2 "2018-02-06T10:05:46Z")

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Hi Matt,

I have just answered via our ticketing system, as you had filed a request there as well.

I will post the final solution here as soon as we have solved your issue.

Cheers

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**Author:** ![Winton\_Spatial](https://avatars.discourse-cdn.com/v4/letter/w/ebca7d/32.png) [@Winton\_Spatial](https://community.pix4d.com/u/Winton_Spatial)\
**Post date:** [June 29, 2019, 7:07am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928/3 "2019-06-29T07:07:02Z")

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I have just had the same issue and am in a rush to try and produce a result from this data, can anyone help?

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**Author:** ![Pix4D\_Alumni\_MV](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pix4d_alumni_mv/32/2071_2.png) [@Pix4D\_Alumni\_MV](https://community.pix4d.com/u/Pix4D_Alumni_MV)\
**Post date:** [July 1, 2019, 8:19am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703ac/5928/4 "2019-07-01T08:19:49Z")

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Hi Winton,

Please try the following suggestions:&nbsp;

- Please make sure that the correct account credentials are used.&nbsp;
- Check whether you can access the&nbsp;[Pix4D Cloud page](https://cloud.pix4d.com/pro).
- Try to disconnect from the internet and open the software offline. After opening the software, you can connect to the internet again.
- If this does not work, please do a clean uninstall of the software as described in&nbsp;[how to completely uninstall Pix4Dmapper Desktop](https://support.pix4d.com/hc/en-us/articles/360000450103).

Best