# What is the causes of "Could not retrieve list of license. Invalid credentials, Error e0703a"?

**URL:** <https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703a/7885>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [January 24, 2019, 8:12am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703a/7885 "2019-01-24T08:12:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kim\_jihoon](https://avatars.discourse-cdn.com/v4/letter/k/50afbb/32.png) [@kim\_jihoon](https://community.pix4d.com/u/kim_jihoon)\
**Post date:** [January 24, 2019, 8:12am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703a/7885/1 "2019-01-24T08:12:07Z")

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그것을 해결할 수있는 방법을 발견 할 수 있습니까? ㅠㅠ

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**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\
**Post date:** [January 24, 2019, 9:36am UTC](https://community.pix4d.com/t/what-is-the-causes-of-could-not-retrieve-list-of-license-invalid-credentials-error-e0703a/7885/2 "2019-01-24T09:36:29Z")

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Hi Kim,

Thank you for contacting us. Please try the following suggestions:&nbsp;

- Please make sure that the correct account credentials are used.&nbsp;
- Check whether you can access the&nbsp;[Pix4D Cloud page](https://cloud.pix4d.com/pro).
- Try to disconnect from the internet and open the software offline. After opening the software, you can connect to the internet again.
- If this does not work, please uninstall the software as described in [how to uninstall Pix4Dmapper Desktop completely](https://support.pix4d.com/hc/en-us/articles/360000450103).

Best

&nbsp;