# Version 4.3.31

**URL:** <https://community.pix4d.com/t/version-4-3-31/7856>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [January 18, 2019, 3:28pm UTC](https://community.pix4d.com/t/version-4-3-31/7856 "2019-01-18T15:28:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Dustin\_Holt](https://avatars.discourse-cdn.com/v4/letter/d/76d3ee/32.png) [@Dustin\_Holt](https://community.pix4d.com/u/Dustin_Holt)\
**Post date:** [January 18, 2019, 3:28pm UTC](https://community.pix4d.com/t/version-4-3-31/7856/1 "2019-01-18T15:28:30Z")

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Just updated it this morning and when I go running the program it gives me this…

Need help!

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**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\
**Post date:** [January 21, 2019, 12:28pm UTC](https://community.pix4d.com/t/version-4-3-31/7856/2 "2019-01-21T12:28:58Z")

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Hi Dustin,

We would need more details to provide assistance in the most efficient way. Could you please send us the following?

▸ The quality report (.pdf format): …\project\_name\1\_initial\report\project\_name\_report.pdf 9if any)  
▸ The project log file (text file): …\project\_name\project\_name.log  
▸ The project file (.p4d): …\project\_name.p4d

Additionally, please send us the machine specs.

You can upload these files here:  
[One drive](https://pix4d365-my.sharepoint.com/:f:/g/personal/marco_verdon_pix4d_com/Ekt2zjoUvfFOs3X0UffWekUB_JNOIUrQe1929H-lMYP64g?e=FA9w3l)

Thank you in advance,