# Urgent support needed with account.

**URL:** <https://community.pix4d.com/t/urgent-support-needed-with-account/29669>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [March 27, 2024, 11:32am UTC](https://community.pix4d.com/t/urgent-support-needed-with-account/29669 "2024-03-27T11:32:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![steve2](https://avatars.discourse-cdn.com/v4/letter/s/e79b87/32.png) [@steve2](https://community.pix4d.com/u/steve2)\
**Post date:** [March 27, 2024, 11:32am UTC](https://community.pix4d.com/t/urgent-support-needed-with-account/29669/1 "2024-03-27T11:32:22Z")

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I need to speak to account support ASAP! I’ve paid but can’t see my product. HELP PLEASE!!

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [March 27, 2024, 1:04pm UTC](https://community.pix4d.com/t/urgent-support-needed-with-account/29669/2 "2024-03-27T13:04:29Z")

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Hi @steve2,

Welcome to the Pix4D Community.

Please download PIX4Dmapper from this link:

> **[Download Pix4D software](https://www.pix4d.com/download-software/)**
>
> Download Pix4D software through our download center

Once installed, log in with your credentials.

Please let me know if you can access the download page or if any problems occur.

Daniele