# Unable to see results in 3D view

**URL:** https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981
**Category:** PIX4Dcloud Questions/Troubleshooting
**Created:** [October 9, 2021, 9:40pm UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981 "2021-10-09T21:40:18Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Hayden\_Fischer](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@Hayden\_Fischer](https://community.pix4d.com/u/Hayden_Fischer)
#### Post date: [October 9, 2021, 9:40pm UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/1 "2021-10-09T21:40:18Z")

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Hi, I recently uploaded a project that was processed in Pix4Dmapper to Pix4Dcloud, uploading each component individually as processed results. I was sure to include the offset.xyz file for the Mesh OBJ. However, when I go to look at the project in 3D view, there is nothing visible. I can see the results just fine in 2D view. Thanks in advance for the help!

> **[PIX4Dcloud](https://cloud.pix4d.com/dataset/987606/model?shareToken=4afba76d-7fcf-4a52-bc9e-7c96f8dff2c9)**
>
> Advanced photogrammetry software that uses images to create professional orthomosaics, point clouds, models and more.

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### Author: ![aer](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/aer/32/4556_2.png) [@aer](https://community.pix4d.com/u/aer)
#### Post date: [October 9, 2021, 9:52pm UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/2 "2021-10-09T21:52:14Z")

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Hello @Hyden\_Fischer. It´s look fine to me

 ![Snap71](https://global.discourse-cdn.com/pix4d/original/2X/7/7a27faf7fb476fde8658e3f9a6e16f71273e3495.jpeg)

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### Author: ![Hayden\_Fischer](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@Hayden\_Fischer](https://community.pix4d.com/u/Hayden_Fischer)
#### Post date: [October 9, 2021, 10:09pm UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/3 "2021-10-09T22:09:10Z")

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@aer , that is odd: here is what I see:

 ![Capture](https://global.discourse-cdn.com/pix4d/original/2X/0/0fb3baeaa4ce350d89126a4aafff0a7882e14799.jpeg)

I’ve restarted the computer and tried clearing cookies. I wonder if it is a browser issue then.

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### Author: ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)
#### Post date: [October 11, 2021, 6:31am UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/4 "2021-10-11T06:31:56Z")

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Hi @Hayden_Fischer,

I also tried to open your project, and it looks good to me.  
Is this issue happening only with this project or with all of your projects?  
Would you please try to click the _center map_ button and let me know if something happens? This button should adjust the view and bring the model to the center of the view.

![2021-10-11_08-26-32](https://global.discourse-cdn.com/pix4d/original/2X/4/4e437611ec03fab32c88d0c9de511bc6376ee168.jpeg)

If this is still not helping, could you please tell me which internet browser you are using? Try to use another one (Chrome, Firefox, Safari, …) and let me know if you can see the 3D view. Make sure that both your OS and your browser are up to date.

Cheers,  
Daniele

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### Author: ![Hayden\_Fischer](https://avatars.discourse-cdn.com/v4/letter/h/a8b319/32.png) [@Hayden\_Fischer](https://community.pix4d.com/u/Hayden_Fischer)
#### Post date: [October 20, 2021, 3:57am UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/5 "2021-10-20T03:57:05Z")

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@Daniele_Lecci, it does appear to have been an issue with Google Chrome being out of date. 3D view is loading appropriately now and I’m not seeing any further issues. Thanks!

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### Author: ![Andrew\_McIntyre](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/andrew_mcintyre/32/4191_2.png) [@Andrew\_McIntyre](https://community.pix4d.com/u/Andrew_McIntyre)
#### Post date: [October 20, 2021, 1:26pm UTC](https://community.pix4d.com/t/unable-to-see-results-in-3d-view/19981/6 "2021-10-20T13:26:17Z")

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Hi Hayden, thanks very much for sharing the good news and information.