# Unable to renew License **URL:** \ **Category:** PIX4Dmapper\ **Created:** [August 4, 2021, 6:14am UTC](https://community.pix4d.com/t/unable-to-renew-license/19217 "2021-08-04T06:14:38Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![parthuav](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@parthuav](https://community.pix4d.com/u/parthuav)\ **Post date:** [August 4, 2021, 6:14am UTC](https://community.pix4d.com/t/unable-to-renew-license/19217/1 "2021-08-04T06:14:38Z")
Hi, We are unable to renew our Pix4d mapper monthly license. Please help. Processing: image.png… ![Capture](https://global.discourse-cdn.com/pix4d/original/2X/2/24da74dfdac9931c844bcf376c0bd515bf857964.jpeg) ---
**Author:** ![Yuka](https://avatars.discourse-cdn.com/v4/letter/y/9d8465/32.png) [@Yuka](https://community.pix4d.com/u/Yuka)\ **Post date:** [August 4, 2021, 6:30am UTC](https://community.pix4d.com/t/unable-to-renew-license/19217/2 "2021-08-04T06:30:22Z")
Our system shows that you have already paid the license from Aug 4, 2021 to Sep 4, 2021 (monthly). Are you trying to purchase the license for September? Kind regards, ---
**Author:** ![parthuav](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@parthuav](https://community.pix4d.com/u/parthuav)\ **Post date:** [August 4, 2021, 6:41am UTC](https://community.pix4d.com/t/unable-to-renew-license/19217/3 "2021-08-04T06:41:22Z")
Hi Yuma, I managed to do that after I dropped a mail to you guys. All good now. Thanks for the prompt reply. ---
**Author:** ![Yuka](https://avatars.discourse-cdn.com/v4/letter/y/9d8465/32.png) [@Yuka](https://community.pix4d.com/u/Yuka)\ **Post date:** [August 4, 2021, 6:49am UTC](https://community.pix4d.com/t/unable-to-renew-license/19217/4 "2021-08-04T06:49:17Z")
Thank you for letting us know! I’m glad to hear it worked. Kind regards,