# Unable to log in

**URL:** <https://community.pix4d.com/t/unable-to-log-in/25180>\
**Category:** PIX4Dmapper\
**Created:** [January 18, 2023, 1:07pm UTC](https://community.pix4d.com/t/unable-to-log-in/25180 "2023-01-18T13:07:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![shaun3](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@shaun3](https://community.pix4d.com/u/shaun3)\
**Post date:** [January 18, 2023, 1:07pm UTC](https://community.pix4d.com/t/unable-to-log-in/25180/1 "2023-01-18T13:07:42Z")

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Hi All,

I am having issues trying to obtain the free trial, When Logging in on the Mapper it states my email address. When I “extend trial” it sends me to the cloud page but cannot verify email as it differs from my mapper one (which is correct) I cant edit without contacting support. Ant advice would be greatly appreciated.

I am attempting to convice my boss to use the software…

Thanks

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**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\
**Post date:** [January 18, 2023, 7:47pm UTC](https://community.pix4d.com/t/unable-to-log-in/25180/2 "2023-01-18T19:47:50Z")

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Hi Shaun,  
I created a trial license under your current email address (covanburn). Can you login using this email?