# Unable to log-in

**URL:** <https://community.pix4d.com/t/unable-to-log-in/13471>\
**Category:** PIX4Dcatch Questions/Troubleshooting\
**Created:** [June 30, 2020, 9:15am UTC](https://community.pix4d.com/t/unable-to-log-in/13471 "2020-06-30T09:15:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rvr](https://avatars.discourse-cdn.com/v4/letter/r/f0a364/32.png) [@rvr](https://community.pix4d.com/u/rvr)\
**Post date:** [June 30, 2020, 9:15am UTC](https://community.pix4d.com/t/unable-to-log-in/13471/1 "2020-06-30T09:15:17Z")

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Dear Pix4D,  
I’m unable to log-in since the account pop-up remains empty (version 1.0.1; iPad Pro 2020; iOS 13.5.1). I have tried to re-install the app and rebooted the device: no luck with that. Is there a way to get the app working? I would really like to get working with the app and take advantage of the LiDAR capabilities.

thank you!

 ![IMG_0119](https://global.discourse-cdn.com/pix4d/original/2X/4/4ad685c9ac7031a5667a0d743168564e21fc1ce1.jpeg)

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**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\
**Post date:** [June 30, 2020, 4:40pm UTC](https://community.pix4d.com/t/unable-to-log-in/13471/2 "2020-06-30T16:40:33Z")

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A post was merged into an existing topic: [Login](https://community.pix4d.com/t/login/13347)

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<div class="post-metadata">

**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\
**Post date:** [June 30, 2020, 4:40pm UTC](https://community.pix4d.com/t/unable-to-log-in/13471/3 "2020-06-30T16:40:33Z")

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