# Unable to disconnect

**URL:** <https://community.pix4d.com/t/unable-to-disconnect/17028>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [March 10, 2021, 11:48am UTC](https://community.pix4d.com/t/unable-to-disconnect/17028 "2021-03-10T11:48:51Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![survey.fixedwing](https://avatars.discourse-cdn.com/v4/letter/s/cc9497/32.png) [@survey.fixedwing](https://community.pix4d.com/u/survey.fixedwing)\
**Post date:** [March 10, 2021, 11:48am UTC](https://community.pix4d.com/t/unable-to-disconnect/17028/1 "2021-03-10T11:48:51Z")

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Hi My laptop was damaged beyond repair. hence I need manual disconnection from it, please.  
Then I will be able to log in with my new laptop.