# Trial licence **URL:** \ **Category:** PIX4Dmatic Questions/Troubleshooting\ **Created:** [November 30, 2021, 11:39am UTC](https://community.pix4d.com/t/trial-licence/20646 "2021-11-30T11:39:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![totalsurvey2-kkk](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@totalsurvey2-kkk](https://community.pix4d.com/u/totalsurvey2-kkk)\ **Post date:** [November 30, 2021, 11:39am UTC](https://community.pix4d.com/t/trial-licence/20646/1 "2021-11-30T11:39:35Z")
I got a trial licence but that one is not available when I login. ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [November 30, 2021, 12:50pm UTC](https://community.pix4d.com/t/trial-licence/20646/2 "2021-11-30T12:50:51Z")
Hello, You have activated the PIX4Dmatic software. You can download the software using the below link and use it. > **[Download PIX4Dmatic photogrammetry software](https://www.pix4d.com/download/pix4dmatic)** > > Download the latest version of PIX4Dmatic software If you were looking to use other software, go to the below link and first go to the below link activate the trial, download it, and use the software. > **[Try Pix4D software for free](https://www.pix4d.com/try-software)** > > Experience the full-featured Pix4D software for free through our download center ---
**Author:** ![totalsurvey2-kkk](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@totalsurvey2-kkk](https://community.pix4d.com/u/totalsurvey2-kkk)\ **Post date:** [November 30, 2021, 5:30pm UTC](https://community.pix4d.com/t/trial-licence/20646/3 "2021-11-30T17:30:34Z")
Hi Kapil, Thanks for your answer. The problem is that the licence has been activated by mail, the Pix4DMatic software has been downloaded and running. However the software indicates the licence is not available (upleft coner) ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [December 1, 2021, 10:08am UTC](https://community.pix4d.com/t/trial-licence/20646/4 "2021-12-01T10:08:57Z")
Hello, I can see that the trial is activated on your account. Make sure you are using the correct account. To verify the account, you can click on the below link and see if you have the trial license in it. [PIX4Dcloud](https://cloud.pix4d.com/account/licenses/) If the issue is still not resolved, can you send us the screenshots of the PIX4Dmatic dashboard and anything that is helpful? ---
**Author:** ![totalsurvey2-kkk](https://avatars.discourse-cdn.com/v4/letter/t/f17d59/32.png) [@totalsurvey2-kkk](https://community.pix4d.com/u/totalsurvey2-kkk)\ **Post date:** [December 1, 2021, 3:57pm UTC](https://community.pix4d.com/t/trial-licence/20646/5 "2021-12-01T15:57:24Z")
Hello Kapil, Thank you for your help. When I click on the link you gave me, every thing is in order in the cloud website and the Maric licence is ok. Please find hereafter the screenshot of the Pix4DMatic dashboard if that can help: ![Matic_2021-12-01 154242](https://global.discourse-cdn.com/pix4d/original/2X/a/a75446f44186c50a23d711b437e4ef37710c4c6c.jpeg) ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [December 2, 2021, 2:35pm UTC](https://community.pix4d.com/t/trial-licence/20646/6 "2021-12-02T14:35:46Z")
Thanks for the screenshot. Can you please use the below link to contact sales and they will help you? > **[Talk to sales](https://www.pix4d.com/contact)** > > Contact the wonderful people at Pix4D. We're here to help! ---
**Author:** ![charlesmasse.mtl](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@charlesmasse.mtl](https://community.pix4d.com/u/charlesmasse.mtl)\ **Post date:** [September 6, 2024, 5:28pm UTC](https://community.pix4d.com/t/trial-licence/20646/7 "2024-09-06T17:28:48Z")
HI Kapil. I do have the same issue here, is it possible that i can’t acces al feature of the trial software at this point? ![Capture d’écran 2024-09-06 132758](https://global.discourse-cdn.com/pix4d/original/2X/4/4c9e2f54b5bc79fd25742b7a4d1af66c17c6f7d8.jpeg)