# tif files will not open **URL:** \ **Category:** PIX4Dcloud\ **Created:** [March 23, 2021, 2:28pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262 "2021-03-23T14:28:24Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![smithandrew493](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@smithandrew493](https://community.pix4d.com/u/smithandrew493)\ **Post date:** [March 23, 2021, 2:28pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/1 "2021-03-23T14:28:24Z")
I have four files from a recent project in Pix4D Cloud. File: 00057 - size: 379MB - Opens in everything File: 00058 - size: 183MB - Only opens in Photoshop File: 00059 - size: 361MB - Only opens in Photoshop File: 00061 - size: 498MB - Opens in everything I’m positive the issue isn’t the size as the ones that do open are sized 379MB and 498MB. The ones that do not open are sized 361MB and 182MB. So they are similar to the two that do open in size. So I don’t think size of file is the issue. The ones that do open, will open in Preview, Finder, Safari and all the Adobe applications. The ones that do not open for my client will only open in Adobe Photoshop for me, but not in anything else. My client does not have Photoshop. I can re-save from Photoshop but this removes the Georeferencing, so they are useless to my client. We both use Apple Macs, not PCs. Thanks Andy ---
**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\ **Post date:** [March 23, 2021, 4:51pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/2 "2021-03-23T16:51:19Z")
Hello, what files are they? Could you please tell us the name of each file? Are they all orthomosaics or are they DSM files? ---
**Author:** ![smithandrew493](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@smithandrew493](https://community.pix4d.com/u/smithandrew493)\ **Post date:** [March 23, 2021, 6:18pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/3 "2021-03-23T18:18:45Z")
Thanks, the file names are in my original post. 00058 and 00059. They are orthomosaics not DSMs. Thank you Andy ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [March 24, 2021, 4:21pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/4 "2021-03-24T16:21:46Z")
Hi, Thank you for the information provided. The TIFF files created by Pix4Dcloud are compliant with the TIFF standard. We want to be sure that there is nothing wrong happening. Could you please send us the 4 files you mentioned earlier (00057, 00058, 00059, 00061)? You can upload [them here](https://pix4d365-my.sharepoint.com/:f:/g/personal/daniele_lecci_pix4d_com/Erl8TFQ6snJKtEyOWN9sv9kBe7eRHPWVtDhJkOkgRNlt3w?email=smithandrew493%40yahoo.com&e=kWxSbD). Please let me know when the transfer is completed or if you encounter any problems with the upload. Cheers ---
**Author:** ![smithandrew493](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@smithandrew493](https://community.pix4d.com/u/smithandrew493)\ **Post date:** [March 25, 2021, 8:26am UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/5 "2021-03-25T08:26:51Z")
Thanks Daniele, I have uploaded the files to the link now. Please have a look and let me know what can be done about 00058 and 00059. Have a great day Andy ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [March 25, 2021, 9:40am UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/6 "2021-03-25T09:40:38Z")
Hi Andy, Thank you for the data. My windows can show all 4 data properly in the preview ![image](https://global.discourse-cdn.com/pix4d/original/2X/9/90fab12eca632ba6735af38ae5a5e2345ea87fe8.png) When I open them in QGIS, I can see that 00057 and 00061 are shown properly. ![image](https://global.discourse-cdn.com/pix4d/original/2X/a/a80445194ee587b1db96ff7dab35102649308c93.jpeg) The other two files (00058 and 00059) can not be displayed properly in QGIS, indicating that there may be a problem with the spatial reference for these two images. Did you modify them in any way after Pix4Dmapper created these? Did you use a different coordinate system when creating 00058 and 00059 files? Cheers ---
**Author:** ![smithandrew493](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@smithandrew493](https://community.pix4d.com/u/smithandrew493)\ **Post date:** [March 25, 2021, 10:25am UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/7 "2021-03-25T10:25:41Z")
Thanks Daniele, Yes that’s what the problem is for the client too. No I didn’t do anything different with the files. Can you do anything with them? Can I re-process them from the app? I can’t see a way to do that. Andy ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [March 26, 2021, 1:32pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/8 "2021-03-26T13:32:00Z")
Hi, I have replied to you in our direct conversation. I will post here the solution when we will find it. Cheers ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [May 11, 2021, 2:30pm UTC](https://community.pix4d.com/t/tif-files-will-not-open/17262/9 "2021-05-11T14:30:48Z")
Hi Andy, How is your processing going? Did you get satisfactory results? If you have found a solution to the .tiff file not opening issue, please add a post in this thread; this will help other community user. Otherwise, let me know. I will gladly look into the issue again and help you to find a solution. Cheers