# Thermal Image Data processing issues **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Tags:** thermal\ **Created:** [September 1, 2017, 5:46am UTC](https://community.pix4d.com/t/thermal-image-data-processing-issues/3329 "2017-09-01T05:46:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![srinivasulu\_B](https://avatars.discourse-cdn.com/v4/letter/s/45deac/32.png) [@srinivasulu\_B](https://community.pix4d.com/u/srinivasulu_B)\ **Post date:** [September 1, 2017, 5:46am UTC](https://community.pix4d.com/t/thermal-image-data-processing-issues/3329/1 "2017-09-01T05:46:11Z")
Dear developer team, I have been using Pix4Dmapper for thermal image processing, to obtain the thermogram. I have used the camera parameter settings suggested in your support website (see attached) . However, I get the following error:  I have attached an image of the error for reference. Please guide me as to how I can fix this. Thanks,   ---
**Author:** ![Marc\_Desgroseilliers](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/marc_desgroseilliers/32/187_2.png) [@Marc\_Desgroseilliers](https://community.pix4d.com/u/Marc_Desgroseilliers)\ **Post date:** [September 1, 2017, 8:59am UTC](https://community.pix4d.com/t/thermal-image-data-processing-issues/3329/2 "2017-09-01T08:59:15Z")
This could be linked to insufficient overlap between images, or the wrong camera model (this depends on the exact camera you are using). You can have a look here for general recommendations [https://support.pix4d.com/hc/en-us/articles/202755349-Can-Pix4Dmapper-process-thermal-images-#gsc.tab=0](https://support.pix4d.com/hc/en-us/articles/202755349-Can-Pix4Dmapper-process-thermal-images-#gsc.tab=0) Best regards, ---
**Author:** ![Selim\_Erguden](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/selim_erguden/32/337_2.png) [@Selim\_Erguden](https://community.pix4d.com/u/Selim_Erguden)\ **Post date:** [September 1, 2017, 3:15pm UTC](https://community.pix4d.com/t/thermal-image-data-processing-issues/3329/3 "2017-09-01T15:15:37Z")
Hey srinivasulu B, Did you have a %100 match when you emotioned your project? If not that could be the case. I have definitely seen that error before. Under Image Properties Editor, did you make sure that your camera properties/parameters are correct? What settings are you using for the Initial Processing?  And also for the step 3 under Index Calculator tab, which  indices have you enabled and are you exporting any shapefiles? I had problems with those, which could be related to this issue. Although you project seemed to failed at step 1 so it could be an emotion issue.