# Support for Pix4D crashing **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [October 23, 2018, 8:07am UTC](https://community.pix4d.com/t/support-for-pix4d-crashing/7412 "2018-10-23T08:07:06Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Ali\_Haroon](https://avatars.discourse-cdn.com/v4/letter/a/5fc32e/32.png) [@Ali\_Haroon](https://community.pix4d.com/u/Ali_Haroon)\ **Post date:** [October 23, 2018, 8:07am UTC](https://community.pix4d.com/t/support-for-pix4d-crashing/7412/1 "2018-10-23T08:07:06Z")
Hey, I wanted some help. I have the following system configuration (i7-7980 XE, 128GB ram, 1 tb SSD, titan Xp). I am trying to generate a 3D model with 8086 images taken using the standard camera on multiple DJI Phantom 4 drones. I have my images loaded in Pix4D and i am running the 3D model present. Initial processing is set to full, Point Cloud and Mesh settings are - image scale = 1, point density = high, min matches = 3, Multiscale = off, i am not exporting point cloud, Mesh settings are: High resolution and im exporting Fbx. My pix4D randomly crashes in the first step. I have set the RAM so that only 120 GB is used and have reduced core to 34 instead of 36. I have also disabled GPU. Could you help me please with this. Let me know if you need any more info. I also wanted to ask that i am processing a very large image dataset for my company next. They will be about 20 - 30 thousand images. We are creating a 3D model for an entire gold course. In order to do that we have ordered a new system with the following specs: intel Xeon latest (dual cpu (20 cores 40 threads = 80 threads) 128 gb ECC memory quadro P5000 2 x 2tb SSD I wanted to know if this system is enough to process 20 - 30 K images. I dont mind it taking alot of time. I just dont want it to crash. Please help. Images will be fro DJI phantom 4 drones with standard camera. Thanks in advance for the help. My company is planning to purchase a solution from you and i am currently running a trial version to test it for our use case. ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [October 25, 2018, 10:05am UTC](https://community.pix4d.com/t/support-for-pix4d-crashing/7412/2 "2018-10-25T10:05:07Z")
Hi Ali, Can I ask you to submit a request to Pix4D Support Team? We’ll investigate the issue which you’re experiencing and talk about your hardware resources for your next project. Don’t forget to send us the following: - The project log file (text file): …\project\_name\project\_name.log - The project file (.p4d): …\project\_name.p4d - Machine specs: 1. Click the Windows Start icon and type System Information. Select the application in the list above. 2. In the application, click File \> Save… and export the content. 3. Attach the file your\_file.nfo to the reply. _As a side note: Have you meant i9-7980?_ Generally, what we are advising in terms of processing large datasets is to: - Reduce the processing options to process faster (generating less 3D points): How to change the [Processing Options to generate fewer 3D Points](https://support.pix4d.com/hc/en-us/articles/202560419) - Divide the dataset into several sub-projects, process the subprojects separately and merge them: [How to split a project into subprojects](https://support.pix4d.com/hc/en-us/articles/204217299-How-to-split-a-project-into-subprojects) and [Merging projects](https://support.pix4d.com/hc/en-us/articles/202558529-Merging-projects) For example: 1. 8 subprojects will be resulting. (1,2,3,4,5,6,7,8) 2. Afterward, you should process only step 1 in each of them. 3. Once the 8 subprojects are ready, 4. Merge 2 by 2. 5. Then 4 subprojects will be resulting, (a,b,c,d) 6. You can use 2 computers and on each merge 2 subprojects (a-b resulting **A** , c-d resulting **B** ) 7. Then you will obtain A and B and use just one computer, merge them and process steps 2 and 3. Thank you