# Stuck processing Pix4D Cloud Catch upload ViDoc **URL:** \ **Category:** PIX4Dcloud\ **Created:** [February 11, 2023, 9:00am UTC](https://community.pix4d.com/t/stuck-processing-pix4d-cloud-catch-upload-vidoc/25428 "2023-02-11T09:00:20Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Levi\_Kooman](https://avatars.discourse-cdn.com/v4/letter/l/ee7513/32.png) [@Levi\_Kooman](https://community.pix4d.com/u/Levi_Kooman)\ **Post date:** [February 11, 2023, 9:00am UTC](https://community.pix4d.com/t/stuck-processing-pix4d-cloud-catch-upload-vidoc/25428/1 "2023-02-11T09:00:20Z")
Hey, Currently proccessing a job in the cloud, But the approximate 12 hours of processing time are exceded 3 times still no data. Could you look in to it? Greetz, Levi ---
**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\ **Post date:** [February 13, 2023, 8:24am UTC](https://community.pix4d.com/t/stuck-processing-pix4d-cloud-catch-upload-vidoc/25428/2 "2023-02-13T08:24:13Z")
Hi @Levi_Kooman Welcome to Pix4D Community! We will be happy to help you, but could you please open a support ticket for us at the following link? [https://support.pix4d.com/hc/en-us/requests/new](https://support.pix4d.com/hc/en-us/requests/new)? When opening the ticket, please specify the project link so we can find it in the system. We are looking forward to your ticket. Have a very nice day! ---
**Author:** ![Jonathan\_Dennis](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@Jonathan\_Dennis](https://community.pix4d.com/u/Jonathan_Dennis)\ **Post date:** [February 13, 2023, 8:30am UTC](https://community.pix4d.com/t/stuck-processing-pix4d-cloud-catch-upload-vidoc/25428/3 "2023-02-13T08:30:52Z")
Hi Levi, I have received your ticket. Thank you, -Jonathan