# Step 3 DSM, Orthomosaic and Index greyed out?

**URL:** <https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [October 28, 2015, 12:04pm UTC](https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745 "2015-10-28T12:04:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ross\_breen](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@ross\_breen](https://community.pix4d.com/u/ross_breen)\
**Post date:** [October 28, 2015, 12:04pm UTC](https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745/1 "2015-10-28T12:04:17Z")

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Hi,

&nbsp;

I can’t get DSM step 3 to work. I do step1 and 2 fine but step 3 is greyed out and I can’t for the life of me get it active. Is this a simple fix? am i doing something wrong? Left hand panel of DSM,orthomosaic is greyed out and can’t tick the box to enable it! please help!!!

&nbsp;

Thanks&nbsp;

&nbsp;

Ross

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**Author:** ![Marc\_Desgroseilliers](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/marc_desgroseilliers/32/187_2.png) [@Marc\_Desgroseilliers](https://community.pix4d.com/u/Marc_Desgroseilliers)\
**Post date:** [October 28, 2015, 2:26pm UTC](https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745/2 "2015-10-28T14:26:05Z")

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Dear Ross,

This is linked to the license type. Discovery licenses are restricted in producing some output. You can find all the information here

[https://support.pix4d.com/hc/en-us/articles/204162839](https://support.pix4d.com/hc/en-us/articles/204162839)

It is possible to activate a time-limited trial that would allow you to produce all desired output.&nbsp;

Best regards,

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**Author:** ![Duarte\_Lima](https://avatars.discourse-cdn.com/v4/letter/d/22d042/32.png) [@Duarte\_Lima](https://community.pix4d.com/u/Duarte_Lima)\
**Post date:** [October 28, 2015, 3:01pm UTC](https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745/3 "2015-10-28T15:01:42Z")

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Hi,

&nbsp;

I have a trial of the Pix4Dmapper Pro and i tried to do a DSM in step 3, but the result that i obtain is always the same, is a black image with a shape of the respective zone in blank.

Can you help to understand my mistake please?

Thanks

Duarte

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<div class="post-metadata">

**Author:** ![ross\_breen](https://avatars.discourse-cdn.com/v4/letter/r/43a26b/32.png) [@ross\_breen](https://community.pix4d.com/u/ross_breen)\
**Post date:** [October 28, 2015, 3:29pm UTC](https://community.pix4d.com/t/step-3-dsm-orthomosaic-and-index-greyed-out/4745/4 "2015-10-28T15:29:49Z")

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Hi Duarte,

I have found out the issue with step 3 and it is now working. Make sure you have completed both step 1 and 2 prior to starting step 3. Also when ready to do step 3, untick step 1 and 2 to select step 3. make sure to select options (next to step 3) and tick ‘geoTIFF’ under the orthomosaic menu.

Thats should solve it.

Regards,

Ross