# starting app error

**URL:** <https://community.pix4d.com/t/starting-app-error/32122>\
**Category:** Agriculture\
**Created:** [October 31, 2024, 3:48pm UTC](https://community.pix4d.com/t/starting-app-error/32122 "2024-10-31T15:48:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![filippo](https://avatars.discourse-cdn.com/v4/letter/f/4bbf92/32.png) [@filippo](https://community.pix4d.com/u/filippo)\
**Post date:** [October 31, 2024, 3:48pm UTC](https://community.pix4d.com/t/starting-app-error/32122/1 "2024-10-31T15:48:44Z")

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We had a several problem during starting session of pix4 d fields app.  
We try also to follow the proceedings to re-installation of pix4d fields, and it works but only for 1 session. After we close the app and re-open it a few minutes later and it crash again.  
We have this problem with many pc’s and for several days.

ps: update 2.8.0 done

how to solve this problem?

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**Author:** ![Julius\_Petri](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julius_petri/32/4592_2.png) [@Julius\_Petri](https://community.pix4d.com/u/Julius_Petri)\
**Post date:** [November 1, 2024, 10:33am UTC](https://community.pix4d.com/t/starting-app-error/32122/2 "2024-11-01T10:33:40Z")

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Hi filippo,

have you tried the instruction soutlined here?

> **[PIX4Dfields crash troubleshooting](https://support.pix4d.com/hc/en-us/articles/16740636753309)**
>
>   In this article, the possible reasons that are causing instability with PIX4Dfields are described. The suggestions recommended may help prevent the application from crashing or not starting. IN THIS

If not,please create a support ticket and attach the log files to it here:  
[https://www.pix4d.com/contact-support/](https://www.pix4d.com/contact-support/)