# Quality report is greyed out wont print

**URL:** <https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762>\
**Category:** PIX4Dmapper\
**Created:** [February 22, 2021, 2:40pm UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762 "2021-02-22T14:40:42Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![stieg](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@stieg](https://community.pix4d.com/u/stieg)\
**Post date:** [February 22, 2021, 2:40pm UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/1 "2021-02-22T14:40:42Z")

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I have produced a quality report but when i try print it is greyed out, how can i print this quality report.  
It also never saved as a pdf file it saved the report in a xml format.

How can I sort this problem out.

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**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\
**Post date:** [February 22, 2021, 2:45pm UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/2 "2021-02-22T14:45:54Z")

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Hello,  
which Pix4Dmapper version are you using?

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**Author:** ![stieg](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@stieg](https://community.pix4d.com/u/stieg)\
**Post date:** [February 22, 2021, 2:53pm UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/3 "2021-02-22T14:53:39Z")

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Version 4.6.4

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**Author:** ![stieg](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@stieg](https://community.pix4d.com/u/stieg)\
**Post date:** [February 22, 2021, 2:59pm UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/4 "2021-02-22T14:59:33Z")

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![image](https://global.discourse-cdn.com/pix4d/original/2X/a/ae95aba8fad6693148719aae7fc056fd2906dacc.png)

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**Author:** ![Christina](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/christina/32/303_2.png) [@Christina](https://community.pix4d.com/u/Christina)\
**Post date:** [February 23, 2021, 7:01am UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/5 "2021-02-23T07:01:34Z")

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Hello,

Thank you for the additional information.

It is weird the report is not exported in pdf format. Does this happen with all projects or just 1 project?  
To further investigate, please send us the log file of your project:  
▸ The project log file (text file): …\project\_name\project\_name.log

Please also make sure you have the minimum hardware requirements:

> **[System requirements: Minimum and recommended computer specifications](https://support.pix4d.com/hc/en-us/articles/202557289-System-requirements-Minimum-and-recommended-computer-specifications)**
>
> Index
>  Previous  |  Next 
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> High-end Build Components
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> Information: 
> For applications where low processing times and large datasets require the use of high-end workstations, there are high-e...

and that the drivers of your graphics card are updated.

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**Author:** ![joelfcruz](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@joelfcruz](https://community.pix4d.com/u/joelfcruz)\
**Post date:** [November 29, 2021, 12:44am UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/6 "2021-11-29T00:44:15Z")

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I have the same problem. The PDF button is greyed out and could not print the quality report. Pix4dmapper ver 4.6.4 running in Windows 10 Pro. Please advise solution

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**Author:** ![Yuka](https://avatars.discourse-cdn.com/v4/letter/y/9d8465/32.png) [@Yuka](https://community.pix4d.com/u/Yuka)\
**Post date:** [November 29, 2021, 9:40am UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/7 "2021-11-29T09:40:00Z")

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Would you please try to open the index.html file with your browser and then use the “print to PDF” function to see if it works?

Kind regards,

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**Author:** ![joelfcruz](https://avatars.discourse-cdn.com/v4/letter/j/eb9ed0/32.png) [@joelfcruz](https://community.pix4d.com/u/joelfcruz)\
**Post date:** [November 30, 2021, 3:58am UTC](https://community.pix4d.com/t/quality-report-is-greyed-out-wont-print/16762/8 "2021-11-30T03:58:51Z")

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Thank you Yuka, that worked.