# processing problem

**URL:** <https://community.pix4d.com/t/processing-problem/6645>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [June 4, 2018, 10:00am UTC](https://community.pix4d.com/t/processing-problem/6645 "2018-06-04T10:00:48Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rohini\_murugan](https://avatars.discourse-cdn.com/v4/letter/r/e0b2c6/32.png) [@rohini\_murugan](https://community.pix4d.com/u/rohini_murugan)\
**Post date:** [June 4, 2018, 10:00am UTC](https://community.pix4d.com/t/processing-problem/6645/1 "2018-06-04T10:00:48Z")

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I have a problem in an initial stage of processing… How to rectify it?

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**Author:** ![Adam\_Jordan\_P.E](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/adam_jordan_p.e/32/220_2.png) [@Adam\_Jordan\_P.E](https://community.pix4d.com/u/Adam_Jordan_P.E)\
**Post date:** [June 6, 2018, 2:06pm UTC](https://community.pix4d.com/t/processing-problem/6645/2 "2018-06-06T14:06:09Z")

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We need more info on what you are doing and what is the error?&nbsp; Also how are the pictures taken?

We can help with most issues but there is nothing to go on here…

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**Author:** ![Antigoni\_Makri](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/antigoni_makri/32/187_2.png) [@Antigoni\_Makri](https://community.pix4d.com/u/Antigoni_Makri)\
**Post date:** [June 8, 2018, 8:34am UTC](https://community.pix4d.com/t/processing-problem/6645/3 "2018-06-08T08:34:06Z")

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Hello Rohini,

As Adam said we need some more information to better understand the problem.

Could you please send us the PDF quality report of the project?  
How did you capture the images? Which drone/camera did you use?  
Are the images geotagged?

Regards,