# Problem to download a projetc with Pix4catch **URL:** \ **Category:** PIX4Dcatch\ **Created:** [January 13, 2025, 12:48pm UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581 "2025-01-13T12:48:29Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![adrien.dufour1](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@adrien.dufour1](https://community.pix4d.com/u/adrien.dufour1)\ **Post date:** [January 13, 2025, 12:48pm UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/1 "2025-01-13T12:48:29Z")
Hello, When uploading a project on Pix4cath, we encountered an error message stating: “Unable to upload, the upload is not available due to the status of the selected projects.” This is the first time I have seen this type of message. Would you have a solution for this? ![Pix4d](https://global.discourse-cdn.com/pix4d/original/2X/0/0adaca3ac95ba925a92b27ef45beca03594b76fe.jpeg) Thank you in advance. ---
**Author:** ![fernando.torres](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/fernando.torres/32/8157_2.png) [@fernando.torres](https://community.pix4d.com/u/fernando.torres)\ **Post date:** [January 23, 2025, 2:09pm UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/2 "2025-01-23T14:09:33Z")
Hi Adrien, Thanks for your post, could you please explain to us what you were doing when you encountered this error? Device model/RTK device/iOS-PIX4Dcatch version? We are happy to help you and will try to find a solution as soon as possible. Best regards ---
**Author:** ![adrien.dufour1](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@adrien.dufour1](https://community.pix4d.com/u/adrien.dufour1)\ **Post date:** [January 24, 2025, 7:32am UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/3 "2025-01-24T07:32:19Z")
Hello, Thank you for your response and your help. The problem occurs when we try to upload the project to Pix4Dcloud. We are using an iPhone 15 Pro with Emlid RTK and version 2.7.0 of Pix4Dcatch. Although we updated to version 2.8.0, the issue persists for this folder only with the same message “Unable to upload, the upload is not available due to the status of the selected projects.”. Best regards ---
**Author:** ![fernando.torres](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/fernando.torres/32/8157_2.png) [@fernando.torres](https://community.pix4d.com/u/fernando.torres)\ **Post date:** [January 24, 2025, 7:44am UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/4 "2025-01-24T07:44:21Z")
Hello again, is this happening with all the projects? Or only with that one? Kind regards ---
**Author:** ![adrien.dufour1](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@adrien.dufour1](https://community.pix4d.com/u/adrien.dufour1)\ **Post date:** [January 24, 2025, 7:58am UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/5 "2025-01-24T07:58:57Z")
Hello, For one project, we managed to recover it and process it manually, but this message caught our attention. We would like to understand why it happened to prevent it from occurring again in the future Best regards ---
**Author:** ![fernando.torres](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/fernando.torres/32/8157_2.png) [@fernando.torres](https://community.pix4d.com/u/fernando.torres)\ **Post date:** [January 27, 2025, 2:08pm UTC](https://community.pix4d.com/t/problem-to-download-a-projetc-with-pix4catch/32581/6 "2025-01-27T14:08:33Z")
Hi Adrien, Could you please open a ticket on the support page to help us understand your problem better and try to help you with this issue? Here you can create the ticket: [Pix4D Technical support services](https://www.pix4d.com/support/) Best regards