# Point cloud/3d mesh not processing

**URL:** <https://community.pix4d.com/t/point-cloud-3d-mesh-not-processing/29319>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [February 21, 2024, 7:39pm UTC](https://community.pix4d.com/t/point-cloud-3d-mesh-not-processing/29319 "2024-02-21T19:39:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ssp](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@ssp](https://community.pix4d.com/u/ssp)\
**Post date:** [February 21, 2024, 7:39pm UTC](https://community.pix4d.com/t/point-cloud-3d-mesh-not-processing/29319/1 "2024-02-21T19:39:09Z")

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I can process tie points perfectly fine, but my point cloud and 3D mesh are not processing yet it said that all three steps are fully completed with no errors, what could I do to fix this?

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**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\
**Post date:** [February 22, 2024, 1:41pm UTC](https://community.pix4d.com/t/point-cloud-3d-mesh-not-processing/29319/2 "2024-02-22T13:41:36Z")

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could you please share your quality report and log file? that will help to understand what happened