# Please help me to remove the device.

**URL:** <https://community.pix4d.com/t/please-help-me-to-remove-the-device/20965>\
**Category:** PIX4Dmapper\
**Created:** [January 5, 2022, 6:44am UTC](https://community.pix4d.com/t/please-help-me-to-remove-the-device/20965 "2022-01-05T06:44:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wwcad](https://avatars.discourse-cdn.com/v4/letter/w/41988e/32.png) [@wwcad](https://community.pix4d.com/u/wwcad)\
**Post date:** [January 5, 2022, 6:44am UTC](https://community.pix4d.com/t/please-help-me-to-remove-the-device/20965/1 "2022-01-05T06:44:23Z")

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I had a license，when I reinstall mycomputer with win10 system，I can not use PIX4Dmapper.Please help me to remove the device.

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [January 5, 2022, 7:40am UTC](https://community.pix4d.com/t/please-help-me-to-remove-the-device/20965/2 "2022-01-05T07:40:11Z")

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Hi @wwcad ,

Welcome to the Pix4D Community!

I have manually deactivated the device **lenovo-PC** from the license key associated with your account. There should now be a free seat on this license that you can use with another device.

Please note that you can deactivate your devices from your license management panel [page](https://cloud.pix4d.com/account/licenses).  
For step by step instructions please see the article: [How to remotely deactivate a device activated with your PIX4Dmapper license](https://support.pix4d.com/hc/en-us/articles/115004974006).

For further technical assistance, do not hesitate to contact us or to post on our [Community](https://community.pix4d.com/).

Cheers,  
Daniele

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [January 10, 2022, 8:10am UTC](https://community.pix4d.com/t/please-help-me-to-remove-the-device/20965/4 "2022-01-10T08:10:45Z")

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You’re welcome 🙂.

Happy processing.