# Pix4dmatic failed on processing

**URL:** <https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881>\
**Category:** PIX4Dmatic\
**Created:** [June 23, 2023, 3:46am UTC](https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881 "2023-06-23T03:46:57Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bongseapoh](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bongseapoh](https://community.pix4d.com/u/bongseapoh)\
**Post date:** [June 23, 2023, 3:46am UTC](https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881/1 "2023-06-23T03:46:57Z")

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Hi support,

Failed in processing. How to know what is the reason to make the processing failed?  
please refer the image.

 ![image](https://global.discourse-cdn.com/pix4d/original/2X/d/d4fc519dc8bdf4b72db8ff9cae190e098e04627b.jpeg)  
 ![image](https://global.discourse-cdn.com/pix4d/original/2X/b/b36accc31feb8d2720c382130901f350f69bece7.jpeg)  
 ![image](https://global.discourse-cdn.com/pix4d/original/2X/7/721c833be17b721708245f760912b3f6978bda73.jpeg)  
 ![image](https://global.discourse-cdn.com/pix4d/original/2X/e/e3e6de12e321b0d428b750e70fe093954097c127.jpeg)  
 ![image](https://global.discourse-cdn.com/pix4d/original/2X/8/8a2a18028b8ff8952bb0cabc66ca1abc75a94520.jpeg)

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<div class="post-metadata">

**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\
**Post date:** [June 28, 2023, 7:52pm UTC](https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881/2 "2023-06-28T19:52:55Z")

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Hello,  
Can you attach the log file from PIX4Dmatic? This will tell us why it possibly failed.

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**Author:** ![bongseapoh](https://avatars.discourse-cdn.com/v4/letter/b/7c8e57/32.png) [@bongseapoh](https://community.pix4d.com/u/bongseapoh)\
**Post date:** [June 30, 2023, 8:41am UTC](https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881/3 "2023-06-30T08:41:03Z")

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hi, here is the log file  
[2023-06-23\_15-05-05.txt](https://community.pix4d.com/uploads/short-url/3wy4trADZ8gdY1DiryMb0Z6ebIM.txt) (144.5 KB)  
[2023-06-23\_15-34-43.txt](https://community.pix4d.com/uploads/short-url/2xQ8VnpBftsMNaLfekntZGv71OL.txt) (216.0 KB)  
[2023-06-28\_10-49-11.txt](https://community.pix4d.com/uploads/short-url/oC3Rfw5YmWvKCextfWnfVJ88SGT.txt) (1.6 KB)  
[2023-06-17\_12-51-34.zip](https://community.pix4d.com/uploads/short-url/raQMnD3hYbM5gncmIlJSc0b3CEA.zip) (3.4 MB)  
[2023-06-18\_17-11-01.zip](https://community.pix4d.com/uploads/short-url/wCggi1o7KpSJ8GZ2LeipWebGesj.zip) (428.3 KB)

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**Author:** ![Rosana\_Lin](https://avatars.discourse-cdn.com/v4/letter/r/71e660/32.png) [@Rosana\_Lin](https://community.pix4d.com/u/Rosana_Lin)\
**Post date:** [July 21, 2023, 8:25am UTC](https://community.pix4d.com/t/pix4dmatic-failed-on-processing/26881/4 "2023-07-21T08:25:06Z")

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Hi Reseller Surmap,

I reached out to you with a support ticket.

Looking forward to your reply there.

Best,  
Rosana (she/her)