# Pix4Dmapper new project blank screen **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [September 19, 2021, 7:16pm UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721 "2021-09-19T19:16:37Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Piotr\_Fr](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@Piotr\_Fr](https://community.pix4d.com/u/Piotr_Fr)\ **Post date:** [September 19, 2021, 7:16pm UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/1 "2021-09-19T19:16:37Z")
Hi, I’m new in Pix4D software, but I can’t even test it. I can’t start new project because there is a blank (white screen). I also tried to start demo project but there is a screen: ![pix4d1](https://global.discourse-cdn.com/pix4d/original/2X/a/a37f93e7e13f691c64777cabe64fed1799c23365.jpeg) I have Lenovo YOGA 720 with 8 GB of RAM, Intel i7 with two graphic cards: Intel HD Graphics 630 and NVIDIA GTX 1050 OpenGL 4.5 I’ve tested ver. 6.4.6 and 7.4.3 with the same result. No problem with firewall, trying many ways with turned off Intel 630 or GTX1050 graphics in device manager. Newest drivers. Uninstalled many times Pix4D. I’ve read previous topics with this issue, but there aren’t any solutions. Is there any way to run Pix4Dmapper on Lenovo computers? Best regards, Piotr ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [September 21, 2021, 11:43am UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/2 "2021-09-21T11:43:16Z")
Hi @Piotr_Fr, Can you please follow the instructions of this article and send me a screenshot of the Summary tab: > **[How to verify the supported OpenGL versions of the graphics card](https://support.pix4d.com/hc/en-us/articles/203876689-How-to-verify-the-supported-OpenGL-versions-of-the-graphics-card)** > > OpenGL (Open Graphics Library) is important for the rendering of 2D and 3D vector graphics. Some features might not work if the GPU is not compatible with the necessary OpenGL version. > To verify th... It would also be helpful if you could provide me the _Event logs_ generated while reproducing the error. To generate these files: 1. Start PIX4Dmapper and start processing 2. Then open the Windows _Event Viewer_ by searching for it in the Windows search 3. Then follow the steps indicated in the image below to save the log file as . **txt** 4. Kindly send that . **txt** file to me to review ​ ![](https://global.discourse-cdn.com/pix4d/original/2X/c/c8892009684537068395934eb769a2a6b6d8e3f6.png) ![](https://global.discourse-cdn.com/pix4d/original/2X/b/ba4e2e6cf1a1f03ddd5ff13338867abf87586173.png) Best, ---
**Author:** ![Piotr\_Fr](https://avatars.discourse-cdn.com/v4/letter/p/ee59a6/32.png) [@Piotr\_Fr](https://community.pix4d.com/u/Piotr_Fr)\ **Post date:** [September 22, 2021, 11:53am UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/3 "2021-09-22T11:53:14Z")
Hi @Nikoleta_Dimopoulou, here is screenshot: ![summary](https://global.discourse-cdn.com/pix4d/original/2X/3/36e6fc78841a3f453e87b26127a9d77fe66544cf.jpeg) [pix4d.txt](https://community.pix4d.com/uploads/short-url/ibJ9a2GdjzgSv0NUVJq8gHbV45M.txt) (3.8 KB) I’m also attaching event report (from last hour), I can’t process any project in Pix4D, so I tried to run demo project, then Pix4D crashed. Thank you for help, Piotr ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [September 22, 2021, 12:26pm UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/4 "2021-09-22T12:26:11Z")
Hi Piotr, Thanks for sharing with me the files. I noticed on the event log that the Qt5Core.dll file is creating the error. I researched online and found this thread mentioning it is a websocket issue and you probably need to update your web socket. For more have alook here: > **[OBS Crash on load - no window, process instant fails](https://obsproject.com/forum/threads/obs-crash-on-load-no-window-process-instant-fails.135831/)** > > Hi > > I just upgraded to 26.1 and am now finding that the process fails to start; i get a couple of spinning mouse cursors and then nothing. > > The Event viewer lists this for an OBS application error: > Faulting application name: obs64.exe, version:... I hope this helps. Best, ---
**Author:** ![f.nex](https://avatars.discourse-cdn.com/v4/letter/f/d26b3c/32.png) [@f.nex](https://community.pix4d.com/u/f.nex)\ **Post date:** [January 12, 2022, 11:04am UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/5 "2022-01-12T11:04:09Z")
Hi, i am getting the same error and blank window while creating new project. I am using a remote workstation with specifications of 8gb RAM and AMD5 processor. I tried to solve reading all the suggestions on the pix4d website. can you please suggest me what to do next? ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [January 12, 2022, 11:25am UTC](https://community.pix4d.com/t/pix4dmapper-new-project-blank-screen/19721/6 "2022-01-12T11:25:36Z")
Hi @f.nex, The rayCloud does not display all / some layers, appears black /white or displays artifacts and this error may come caused if [A Remote Access / Virtual machine (server connection) is used](https://support.pix4d.com/hc/en-us/articles/202560979-Error-The-rayCloud-does-not-display-all-some-layers-appears-black-white-or-display-artifacts#label5). Can you please have a look at the article and the solution proposed? I hope the information provided is helpful to you. Best,