# PIX4Dcatch export

**URL:** <https://community.pix4d.com/t/pix4dcatch-export/28342>\
**Category:** PIX4Dcatch Questions/Troubleshooting\
**Created:** [November 9, 2023, 2:20am UTC](https://community.pix4d.com/t/pix4dcatch-export/28342 "2023-11-09T02:20:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![371064786](https://avatars.discourse-cdn.com/v4/letter/3/e8c25b/32.png) [@371064786](https://community.pix4d.com/u/371064786)\
**Post date:** [November 9, 2023, 2:20am UTC](https://community.pix4d.com/t/pix4dcatch-export/28342/1 "2023-11-09T02:20:11Z")

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pix4dcatch doesn’t allow me to export all my data right now, even though I have a perpetual license for pix4dmapper!!!  
I noticed in the previous post that all licenses can be exported, but mine can’t.

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**Author:** ![371064786](https://avatars.discourse-cdn.com/v4/letter/3/e8c25b/32.png) [@371064786](https://community.pix4d.com/u/371064786)\
**Post date:** [November 9, 2023, 2:20am UTC](https://community.pix4d.com/t/pix4dcatch-export/28342/2 "2023-11-09T02:20:40Z")

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![{C2F7C541-EBEC-437f-B3B3-A33B36D01EAB}](https://global.discourse-cdn.com/pix4d/original/2X/f/f2a81e2a4089ddd348eb67dd3811fb3fcf593a05.png)

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [November 24, 2023, 4:32pm UTC](https://community.pix4d.com/t/pix4dcatch-export/28342/3 "2023-11-24T16:32:46Z")

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Hi @371064786

If you have a perpetual PIX4Dmapper license, you also need to have an active Support and Upgrade (S&U) subscription.  
Are you logging in with your 371064786 account or are you using another account?