Logging supper via your app is even more useless and frustrating than using iOS app! Cheers!
So, you provide an avenue to log support via the app, only for it to reply with …
“Unfortunately, we have not received your message because only the request form allows users to reach us (no email address). Please click here. It helps to provide assistance more efficiently.”
Nice to get an email back in response saying you haven’t received my message.
At least it made with wife laugh, even as I want to go to App Store and give you a single star.
Thank you for the honest feedback.
We are aware of the fact that the workflow for sending .log files is broken and we are already investigating how to change this functionality with the UX designer.
The improved version could already be available in the next release.