# Pix4D shutting down when marking second GCP **URL:** \ **Category:** PIX4Dmatic\ **Created:** [December 22, 2021, 8:48am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861 "2021-12-22T08:48:35Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [December 22, 2021, 8:48am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/1 "2021-12-22T08:48:35Z")
Hello community. Pix4Dmatic is shutting down when marking second GCP? ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [December 22, 2021, 9:01am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/2 "2021-12-22T09:01:19Z")
Hi @Tscherning.dk What version of the software are you using? ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [December 22, 2021, 9:14am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/3 "2021-12-22T09:14:01Z")
Hello. The newest i think/hope - just downloaded it today. Its the 15 day trial version. ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [December 22, 2021, 10:34am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/4 "2021-12-22T10:34:50Z")
Alright, this means you probably have version 1.23.0. You can see this in the bottom left corner of the “welcome view” in the software. Do you manage to reproduce the crash every time? Can you please share the “history.p4mpl” file from your project folder with us? Here is a screenshot of the project folder (File \> Open Project Folder, or right click on the project in the welcome view and click “Open Project Folder”): ![historyp4mpl](https://global.discourse-cdn.com/pix4d/original/2X/9/91906775b8cb7e0eb19846bfb17c73018c27f945.jpeg) We’d like to try to reproduce the issue on a dataset. If we don’t manage to reproduce it, we might ask you for the dataset, so that we try as well. Thanks! ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [December 22, 2021, 10:57am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/5 "2021-12-22T10:57:44Z")
Yes, the version is 1.23.0. I have tried numerous times, and it crashes everytime i want to point out a second mark and it does it for every CFG i have. I can’t upload p4mpl files? ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [December 22, 2021, 11:14am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/6 "2021-12-22T11:14:55Z")
@Tscherning.dk mhm, weird. Could you try sending the p4mpl file with a file sharing service such as WeTransfer ([https://wetransfer.com/](https://wetransfer.com/)) or your preferred file sharing service? Thanks! ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [December 22, 2021, 11:25am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/7 "2021-12-22T11:25:51Z")
I used wetransfer - send it to [pix4d@discoursemail.com](mailto:pix4d@discoursemail.com) ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [December 22, 2021, 12:35pm UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/8 "2021-12-22T12:35:14Z")
I sent you a private message for the data transfer, I don’t have access to the [pix4d@discoursemail.com](mailto:pix4d@discoursemail.com). ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [December 23, 2021, 12:19pm UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/9 "2021-12-23T12:19:24Z")
Thanks for sending the file. It’s difficult to tell what is wrong, maybe we can pinpoint the issue with these questions: - Are you using an external disk? If yes, does it work if you move the data to the C disk and try again? - Does it work you remove the special characters from the image paths? e.g. æ, å, ø. Depending on the answers to the questions above, we may need the dataset and processing results to make a further investigation. PS: I will be out of office until January starting this evening, either someone from support can take over, or I’ll get back to you in January. I can extend the trial license then, as you had an issue while trying. Hope that works for you! ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [January 3, 2022, 7:45am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/10 "2022-01-03T07:45:51Z")
Hello Pierangelo. I moved the JPG files from external to the C disc - that doesn’t work. And the images doesnt have any “none english” letters in the file names. Any other suggestions 🙂 ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [January 3, 2022, 8:28am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/11 "2022-01-03T08:28:37Z")
Hi @Tscherning.dk, Happy New Year! The issue you are facing could be related to your GPU drivers. Can you please let me know the version of your GPU driver? Best, ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [January 3, 2022, 9:01am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/12 "2022-01-03T09:01:59Z")
Happy new year 🙂 NVIDIA Quadro T2000 - 30.0.14.7242 Intel(R) UHD Graphics - 30.0.101.1122 Both should be up to date. Is it the right ones you asked for? ---
**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\ **Post date:** [January 3, 2022, 11:46am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/13 "2022-01-03T11:46:56Z")
Hi @Tscherning.dk happy new year to you too 🙂. Yes, this is the information we asked for 😉 According to NVIDIA, the latest driver for Quadro T2000 is 30.0.14.7284 (_R470 U7 (472.84)_). Please update the driver and try again. > **[How to update the NVIDIA graphic card](https://support.pix4d.com/hc/en-us/articles/208614566-How-to-update-the-NVIDIA-graphic-card)** > > The following procedure applies to Windows computer. > 1. On the left end of the task bar, click the Windows Start icon and type Control Panel. 2. Depending on the window that opens: > > > > In the Contro... If you still have issues, feel free to open a [direct support ticket](https://support.pix4d.com/hc/en-us/requests/new?). Cheers ---
**Author:** ![Pierangelo\_Rothenbuhler](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pierangelo_rothenbuhler/32/2439_2.png) [@Pierangelo\_Rothenbuhler](https://community.pix4d.com/u/Pierangelo_Rothenbuhler)\ **Post date:** [January 3, 2022, 2:50pm UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/14 "2022-01-03T14:50:45Z")
> [@Tscherning.dk](#): > > And the images doesnt have any “none english” letters in the file names. Thanks for checking. I should have been more specific, it seems that the image path has special characters, the history file showed that for example: “'EDIT: FULL PATH”. Can you confirm that when moving to the C drive there were no special characters in the file path either? Let’s see if updating the GPU drivers would work otherwise. ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [January 4, 2022, 6:54am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/15 "2022-01-04T06:54:13Z")
Hi. There are no special letters in the new path on C. ---
**Author:** ![Tscherning.dk](https://avatars.discourse-cdn.com/v4/letter/t/c89c15/32.png) [@Tscherning.dk](https://community.pix4d.com/u/Tscherning.dk)\ **Post date:** [January 4, 2022, 7:14am UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/16 "2022-01-04T07:14:55Z")
Hello Daniele & Pierangelo. Driver is updated - Created a new project - no special letters in paths - Still crashes when i select a second gcp. ---
**Author:** ![Nikoleta\_Dimopoulou](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Nikoleta\_Dimopoulou](https://community.pix4d.com/u/Nikoleta_Dimopoulou)\ **Post date:** [January 4, 2022, 2:39pm UTC](https://community.pix4d.com/t/pix4d-shutting-down-when-marking-second-gcp/20861/17 "2022-01-04T14:39:23Z")
Hi, I have created a personal ticket so we can continue there. Best,