# Pix4D Mapper - Matrice 4E Process Failure. **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [May 5, 2025, 2:58pm UTC](https://community.pix4d.com/t/pix4d-mapper-matrice-4e-process-failure/33404 "2025-05-05T14:58:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![chrisnoel1](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@chrisnoel1](https://community.pix4d.com/u/chrisnoel1)\ **Post date:** [May 5, 2025, 2:58pm UTC](https://community.pix4d.com/t/pix4d-mapper-matrice-4e-process-failure/33404/1 "2025-05-05T14:58:11Z")
I tried to process a new mission and for the first time I am getting a “Processing Failed” message. This is my forst time processing the images from the Matrice 4E. I have never had this issue before. ---
**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\ **Post date:** [May 7, 2025, 3:44pm UTC](https://community.pix4d.com/t/pix4d-mapper-matrice-4e-process-failure/33404/2 "2025-05-07T15:44:22Z")
Hello @chrisnoel1, Can you please upload log file ? I would also recommend going through the below support article, > **[PIX4Dmapper crash troubleshooting](https://support.pix4d.com/hc/en-us/articles/4588265495069)** > >   In this article, the possible reasons that are causing instability with PIX4Dmapper are described. The suggestions recommended may help prevent the application from crashing. IN THIS ARTICLE Possibl ---
**Author:** ![chrisnoel1](https://avatars.discourse-cdn.com/v4/letter/c/82dd89/32.png) [@chrisnoel1](https://community.pix4d.com/u/chrisnoel1)\ **Post date:** [May 7, 2025, 4:29pm UTC](https://community.pix4d.com/t/pix4d-mapper-matrice-4e-process-failure/33404/3 "2025-05-07T16:29:15Z")
I figured it out. It was a OneDrive issue. Chris Noel J.R.Barger & Sons, Inc. 15050 A Circle Omaha, NE 68144 (402)445-2090 Office (402)445-2230 Fax (402)510-1881 Cell > **[Omaha Concrete | Jrbarger & Sons | Omaha](https://www.jrbarger.com/)** > > J.R.Barger & Sons is Omaha's, premier Concrete Contractor. We specialize in Flatwork, Paving, Foundations, and Walls. ![JRB 125 ANNIVERSARY 2025 t xsmall.png](https://global.discourse-cdn.com/pix4d/original/2X/f/fa803dede36ccaadc4ec51e2d881212b1a14ee6d.png)