# Pix4D crashing

**URL:** <https://community.pix4d.com/t/pix4d-crashing/7674>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [December 5, 2018, 3:07pm UTC](https://community.pix4d.com/t/pix4d-crashing/7674 "2018-12-05T15:07:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Chris\_Putnam](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/chris_putnam/32/4946_2.png) [@Chris\_Putnam](https://community.pix4d.com/u/Chris_Putnam)\
**Post date:** [December 5, 2018, 3:07pm UTC](https://community.pix4d.com/t/pix4d-crashing/7674/1 "2018-12-05T15:07:39Z")

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Since the update, my Pix4D windows will just close randomly. Most of the time there won’t be any warning like a “not responding” or frozen screen or “processing failed” error. The window will simply dissapears.&nbsp; This will happen with large and small projects. It just seems like a glithcy update. I have all updated drivers. Has anyone tried reverting to an older version of Pix? I haven’t experienced these issues with prior updates.

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**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\
**Post date:** [December 6, 2018, 6:50am UTC](https://community.pix4d.com/t/pix4d-crashing/7674/2 "2018-12-06T06:50:49Z")

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Hi Chris,

I would need more details to investigate the issue properly. Please [submit a ticket to Pix4D Support Team](https://cloud.pix4d.com/login?next=%2Fdjango_zendesk_jwt%2F%3Fbrand_id%3D2136196%26locale_id%3D1%26return_to%3Dhttps%253A%252F%252Fsupport.pix4d.com%252Fhc%252Fen-us%252Frequests%252Fnew%26timestamp%3D1544078873) and send us the following:

▸ The quality report (.pdf format): …\project\_name\1\_initial\report\project\_name\_report.pdf (if any)  
▸ The project log file (text file): …\project\_name\project\_name.log  
▸ The project file (.p4d): …\project\_name.p4d  
▸ The machine specs:

1. Click the Windows Start icon and type System Information. Select the application in the list above.
2. In the application, click File \> Save… and export the content.
3. Attach the file your\_file.nfo to the reply.

Additionally when the software will crash, please go to the Event Viewer and see if an error was logged at the time of the crash.&nbsp;  
-\> Go to the Start search bar and type Event Viewer&nbsp;  
-\> Then Windows Logs -\> Application / System -\> Filter by Error&nbsp;  
-\> Verify if an error was logged during or just before the time of the crash.&nbsp;

Thank you in advance!