# Phantom 4 camera not supported **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [July 9, 2016, 10:34am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461 "2016-07-09T10:34:56Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Jae\_Turner](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@Jae\_Turner](https://community.pix4d.com/u/Jae_Turner)\ **Post date:** [July 9, 2016, 10:34am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/1 "2016-07-09T10:34:56Z")
I have used my Phantom 4 with Pix4DMapper Mesh previously but not it no longer works.  When I try to import the images and it reads the EXIF informaiton, it states: Error e0067: Detected camera FC330\_3.6\_4000x2250. This camera is not supported by this edition of Pix4Dmapper. I am guessing this just needs an update to the EXIF database…  ---
**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\ **Post date:** [July 12, 2016, 12:18pm UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/2 "2016-07-12T12:18:31Z")
Hi Jae, Images must be captured using the camera’s highest resolution if they are to be processed with the Mesh edition of the software. For more information: [https://support.pix4d.com/hc/en-us/articles/207333833 ](https://support.pix4d.com/hc/en-us/articles/207333833)It should be 4000x3000 for the camera of the Phantom 4. Regards, ---
**Author:** ![Georgi\_Tushev](https://avatars.discourse-cdn.com/v4/letter/g/e9bcb4/32.png) [@Georgi\_Tushev](https://community.pix4d.com/u/Georgi_Tushev)\ **Post date:** [July 24, 2016, 4:51am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/3 "2016-07-24T04:51:48Z")
  I am using DJI Osmo camera and I am keep getting; “Error e0067: Detected camera HG310\_3.6\_4000x3000 This camera is not supported by this edition of Pix4Dmapper.  To process more cameras contact pix4d” This camera is basically Inspire1 X3 camera and should be supported by the Meshmapper according to your website?   ---
**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\ **Post date:** [July 29, 2016, 8:22am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/4 "2016-07-29T08:22:52Z")
Hi Georgi, The Mesh edition of the software only the support the Zenmuse X3 of the Inspire 1 as advertised on our website (main and Support site, cf. my link above). Regards,   ---
**Author:** ![Arturo\_Sosa](https://avatars.discourse-cdn.com/v4/letter/a/fbc32d/32.png) [@Arturo\_Sosa](https://community.pix4d.com/u/Arturo_Sosa)\ **Post date:** [August 15, 2016, 11:52pm UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/5 "2016-08-15T23:52:01Z")
Does the Pro version support the dji osmo? ---
**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\ **Post date:** [August 16, 2016, 8:13am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/6 "2016-08-16T08:13:44Z")
Hi Arturo, The software can process images taken with any cameras, DSLR, large format or lightweight compact camera, perspective or fisheye lens, and using any applications. The only requirement is to have .jpeg or .tif images. More information here on the inputs: [https://support.pix4d.com/hc/en-us/articles/202558539](https://support.pix4d.com/hc/en-us/articles/202558539) The Pro edition is the full edition meaning that there are no limitation regarding the cameras that can be used for processing. Regards, ---
**Author:** ![Ignacio\_Maluquer](https://avatars.discourse-cdn.com/v4/letter/i/ecae2f/32.png) [@Ignacio\_Maluquer](https://community.pix4d.com/u/Ignacio_Maluquer)\ **Post date:** [August 21, 2016, 12:23am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/7 "2016-08-21T00:23:32Z")
I’m usin a Phantom 4 and the OSX pix4d software, and when i press process i get the message: "Error e0067: Cámara detectada: FC330\_3.6\_4000x3000. Esta cámara no es soportada por esta edición de Pix4Dmapper. Para procesar más cámaras, contacte dji."   All the images captured are in 4000x3000 in Jpeg formtat. it works well in the cloud but NOT in the Mac computer that give me an error!!   any solution?   thk’s ---
**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\ **Post date:** [August 24, 2016, 12:30pm UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/8 "2016-08-24T12:30:12Z")
Hi Ignacio, It is actually a license problem. My colleagues took care of it and will be directly in touch with you soon be email. Regards, ---
**Author:** ![Yu-Ching\_Lin](https://avatars.discourse-cdn.com/v4/letter/y/e274bd/32.png) [@Yu-Ching\_Lin](https://community.pix4d.com/u/Yu-Ching_Lin)\ **Post date:** [October 2, 2016, 4:10am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/9 "2016-10-02T04:10:57Z")
Hi  I have a full license for pix4dmapper pro. However, I cannot see “mesh editor” function. would you please let me know how to turn it on? or check the license for me Thanks GING ---
**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\ **Post date:** [October 10, 2016, 8:43am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/10 "2016-10-10T08:43:59Z")
Hi, Do you mean you cannot access the rayCloud (where the mesh can be loaded) or the Mosaic Editor view (where the orthomosaic and the captured images are displayed)? The rayCloud is accessible after running step 1, the mesh can be loaded in the rayCloud after running step 2 and the Mosaic Editor is accessible after running step 3. Regards, ---
**Author:** ![Keigo\_Ishii](https://avatars.discourse-cdn.com/v4/letter/k/f07891/32.png) [@Keigo\_Ishii](https://community.pix4d.com/u/Keigo_Ishii)\ **Post date:** [December 3, 2016, 4:27am UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/11 "2016-12-03T04:27:42Z")
Hi   I’m using a Canon 5D Mark3 and Pix4Dmodel. But I have trouble by Error e0067. Could you tell me what to do？ ---
**Author:** ![Marili\_Giovani](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/marili_giovani/32/187_2.png) [@Marili\_Giovani](https://community.pix4d.com/u/Marili_Giovani)\ **Post date:** [December 8, 2016, 3:21pm UTC](https://community.pix4d.com/t/phantom-4-camera-not-supported/5461/12 "2016-12-08T15:21:55Z")
Hello Keigo, Could you please submit a request to the Technical Support team: [https://support.pix4d.com/hc/en-us/articles/hc/en-us/requests/new](https://community.pix4d.com/hc/en-us/requests/new).  Best Regards,