# Ortho processing issue

**URL:** <https://community.pix4d.com/t/ortho-processing-issue/8352>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [May 12, 2019, 8:44pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352 "2019-05-12T20:44:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Barry\_Smith](https://avatars.discourse-cdn.com/v4/letter/b/53a042/32.png) [@Barry\_Smith](https://community.pix4d.com/u/Barry_Smith)\
**Post date:** [May 12, 2019, 8:44pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/1 "2019-05-12T20:44:26Z")

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Hi, I have processed the exact same project in the Desktop version and Cloud and it had different results. The cloud is perfect but the desktop isn’t. Can anyone help as to why the below happened?

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Desktop

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Cloud

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**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [May 13, 2019, 8:18pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/2 "2019-05-13T20:18:49Z")

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@Barry Cloud uses the default 3D maps template. In desktop, you can change the template or tweak the processing options. Also, cloud uses the latest version of Pix4D. It would be great if you can write a support ticket to us with both the quality reports and p4d files.

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**Author:** ![Larry\_Laxdal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/larry_laxdal/32/289_2.png) [@Larry\_Laxdal](https://community.pix4d.com/u/Larry_Laxdal)\
**Post date:** [May 13, 2019, 10:57pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/3 "2019-05-13T22:57:29Z")

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I have this same issue (already opened a ticket).

Is there a work-around for this? I was relying on being able to have usable data accessible in the cloud by the client. As it is, my project (a very complex facade) processes great on my desktop, but ends up completely garbled when uploaded to the cloud.

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**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [May 13, 2019, 11:36pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/4 "2019-05-13T23:36:49Z")

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Hi Larry, Make sure you are using the same processing options for cloud. The workaround is to upload the project to cloud from desktop by tweaking the processing options the way you want so the cloud uses those options: [https://support.pix4d.com/hc/en-us/articles/202558589-How-to-upload-project-files-from-desktop-to-cloud](https://support.pix4d.com/hc/en-us/articles/202558589-How-to-upload-project-files-from-desktop-to-cloud)

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**Author:** ![Larry\_Laxdal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/larry_laxdal/32/289_2.png) [@Larry\_Laxdal](https://community.pix4d.com/u/Larry_Laxdal)\
**Post date:** [May 14, 2019, 1:40pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/5 "2019-05-14T13:40:56Z")

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That’s actually what I’m doing, Momtanu, so my problem must be related to something else. I’ll wait for the ticket response and see what’s what.

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**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [May 14, 2019, 7:31pm UTC](https://community.pix4d.com/t/ortho-processing-issue/8352/6 "2019-05-14T19:31:53Z")

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Yes @Holden is looking into yet and will get back to you.