# Older version location???

**URL:** <https://community.pix4d.com/t/older-version-location/17734>\
**Category:** PIX4Dreact Questions/Troubleshooting\
**Created:** [April 22, 2021, 4:10pm UTC](https://community.pix4d.com/t/older-version-location/17734 "2021-04-22T16:10:25Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![eleppanen](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@eleppanen](https://community.pix4d.com/u/eleppanen)\
**Post date:** [April 22, 2021, 4:10pm UTC](https://community.pix4d.com/t/older-version-location/17734/1 "2021-04-22T16:10:25Z")

</div>

We have a perpetual 4DReact license but the support and updates expired. Someone updated the software today as there was a note of an update available. I now cannot use the software. How do I get to a download of the older version so I can use it, and why does it allow us to update to a version we cannot use? Should this be blocked so this does not happen?

---

<div class="post-metadata">

**Author:** ![Fernanda\_Bosmediano](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/fernanda_bosmediano/32/323_2.png) [@Fernanda\_Bosmediano](https://community.pix4d.com/u/Fernanda_Bosmediano)\
**Post date:** [April 23, 2021, 8:30am UTC](https://community.pix4d.com/t/older-version-location/17734/2 "2021-04-23T08:30:09Z")

</div>

Hello Eric,

I replied to your ticket on support. Thanks for notifying us about this. I shared this case with the team, so we can work on this message to avoid misunderstandings.

Sincerely,

---

<div class="post-metadata">

**Author:** ![droneMDAC](https://avatars.discourse-cdn.com/v4/letter/d/35a633/32.png) [@droneMDAC](https://community.pix4d.com/u/droneMDAC)\
**Post date:** [November 11, 2022, 12:09am UTC](https://community.pix4d.com/t/older-version-location/17734/3 "2022-11-11T00:09:30Z")

</div>

We are also in the same situation today. New computer so we downloaded the application from the web. We are locked out? I send a ticket and got the reply about no personal support and we could resubscribe. This is a perpetual license. I am very confused now with what was the benefit that was sold to us?

---

<div class="post-metadata">

**Author:** ![Jose.Arnaudo](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/jose.arnaudo/32/5966_2.png) [@Jose.Arnaudo](https://community.pix4d.com/u/Jose.Arnaudo)\
**Post date:** [November 11, 2022, 1:25pm UTC](https://community.pix4d.com/t/older-version-location/17734/4 "2022-11-11T13:25:20Z")

</div>

Hi,

You can download older versions from [https://support.pix4d.com/hc/en-us/articles/360037743531-Release-notes-PIX4Dreact](https://support.pix4d.com/hc/en-us/articles/360037743531-Release-notes-PIX4Dreact)  
Let me know if this solves your issue.

Best,

---

<div class="post-metadata">

**Author:** ![droneMDAC](https://avatars.discourse-cdn.com/v4/letter/d/35a633/32.png) [@droneMDAC](https://community.pix4d.com/u/droneMDAC)\
**Post date:** [November 12, 2022, 3:04am UTC](https://community.pix4d.com/t/older-version-location/17734/5 "2022-11-12T03:04:11Z")

</div>

That was fantastic information! That got me back to operational. Thank you!