# Ntrip profile does not appear once created **URL:** \ **Category:** PIX4Dcatch\ **Created:** [April 3, 2025, 2:25pm UTC](https://community.pix4d.com/t/ntrip-profile-does-not-appear-once-created/33189 "2025-04-03T14:25:03Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![archeotech](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@archeotech](https://community.pix4d.com/u/archeotech)\ **Post date:** [April 3, 2025, 2:25pm UTC](https://community.pix4d.com/t/ntrip-profile-does-not-appear-once-created/33189/1 "2025-04-03T14:25:03Z")
Hi, since the latest version of pix4d app (2.12.0), in order to connect to our RTK rover (vidoc for ipad) we have to create a Ntrip profile with a name. However, once saved and validated, our profile does not appear on the list so I cannot connect to it. Is anybody experiencing the same issue with the latest version ? It was working fine till thuesday… without rtk connection this tool is useless to us. I have installed the latest iOS version as well. ---
**Author:** ![fernando.torres](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/fernando.torres/32/8157_2.png) [@fernando.torres](https://community.pix4d.com/u/fernando.torres)\ **Post date:** [April 4, 2025, 7:35am UTC](https://community.pix4d.com/t/ntrip-profile-does-not-appear-once-created/33189/2 "2025-04-04T07:35:36Z")
Hello Archeotech, could you please create a support ticket to investigate this issue further? This seems to be a strange problem. Kind regards ---
**Author:** ![archeotech](https://avatars.discourse-cdn.com/v4/letter/a/dc4da7/32.png) [@archeotech](https://community.pix4d.com/u/archeotech)\ **Post date:** [April 4, 2025, 4:08pm UTC](https://community.pix4d.com/t/ntrip-profile-does-not-appear-once-created/33189/3 "2025-04-04T16:08:30Z")
Hi Fernando, I did create a ticket but they answered that as we dont have a support upgrade licence they will not consider the case. i would very much appreciate your help. Regards