# New account Email confirmation refuse to connect

**URL:** <https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078>\
**Category:** PIX4D International\
**Created:** [April 12, 2023, 9:19am UTC](https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078 "2023-04-12T09:19:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ido](https://avatars.discourse-cdn.com/v4/letter/i/e274bd/32.png) [@ido](https://community.pix4d.com/u/ido)\
**Post date:** [April 12, 2023, 9:19am UTC](https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078/1 "2023-04-12T09:19:48Z")

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Hi,  
Just created a new account and have to confirm my Email.  
The confirmation link sent to my email refuse to connect, so I’m not yet confirmed and cannot contact support.  
The support page say “please post a new thread on our [Community](https://community.pix4d.com/) page to request help.”  
So here we are.  
Help?

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [April 13, 2023, 12:34pm UTC](https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078/2 "2023-04-13T12:34:00Z")

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Hi Ido,

Welcome to the Pix4D community 🤝.

I can see in our system that your email is now verified. Did you manage to log in successfully?  
Let me know if you need further support or if I can do anything else for you.

Cheers,  
Daniele

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**Author:** ![brian.davis](https://avatars.discourse-cdn.com/v4/letter/b/47e85d/32.png) [@brian.davis](https://community.pix4d.com/u/brian.davis)\
**Post date:** [December 27, 2023, 7:38pm UTC](https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078/3 "2023-12-27T19:38:56Z")

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Hi, I’m having the same issue. Please help.

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [December 28, 2023, 9:17am UTC](https://community.pix4d.com/t/new-account-email-confirmation-refuse-to-connect/26078/4 "2023-12-28T09:17:32Z")

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Hi @brian.davis,

I see that your account has been activated. Do you still need help?