# Nao consigo acessar depois que formatei a maquina **URL:** \ **Category:** PIX4Dmapper\ **Created:** [September 8, 2025, 4:49pm UTC](https://community.pix4d.com/t/nao-consigo-acessar-depois-que-formatei-a-maquina/34088 "2025-09-08T16:49:32Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![gabriel.kozan](https://avatars.discourse-cdn.com/v4/letter/g/e495f1/32.png) [@gabriel.kozan](https://community.pix4d.com/u/gabriel.kozan)\ **Post date:** [September 8, 2025, 4:49pm UTC](https://community.pix4d.com/t/nao-consigo-acessar-depois-que-formatei-a-maquina/34088/1 "2025-09-08T16:49:32Z")
Depois que eu formatei o computador nao consegui mais usar, pois diz que ja esta conectado , mas nao consigo derrubar a seção para reconectar. preciso que desconecte a maquina o email é: provant@provant.eng.br. Ja foi realizado uma vez o ticket era (#139676). ```auto After I formatted the computer I could no longer use it, because it says it is already connected, but I can't drop the section to reconnect. I need you to disconnect the machine. The email is: provant@provant.eng.br. It has already been done once, the ticket was ``` ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [September 8, 2025, 5:14pm UTC](https://community.pix4d.com/t/nao-consigo-acessar-depois-que-formatei-a-maquina/34088/2 "2025-09-08T17:14:17Z")
> [@gabriel.kozan](#): > > `provant@provant.eng.br` I deactivated the device that was logged into your license. Can you try again? ---
**Author:** ![gabriel.kozan](https://avatars.discourse-cdn.com/v4/letter/g/e495f1/32.png) [@gabriel.kozan](https://community.pix4d.com/u/gabriel.kozan)\ **Post date:** [September 8, 2025, 5:54pm UTC](https://community.pix4d.com/t/nao-consigo-acessar-depois-que-formatei-a-maquina/34088/3 "2025-09-08T17:54:38Z")
deu certo obrigado um outra questão, tem como modificar o email em vez de ser provant@provant.eng.br, para outro email: topografia@lragroambiental.com.br, pois mudou o nome da empresa. ---
**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\ **Post date:** [September 8, 2025, 6:34pm UTC](https://community.pix4d.com/t/nao-consigo-acessar-depois-que-formatei-a-maquina/34088/4 "2025-09-08T18:34:10Z")
Please contact support and submit a ticket. > **[Pix4D Documentation](https://support.pix4d.com/hc)** > > Pix4D Documentation