# Matrice 4E - no LAT\\LONG\\ALTI data on image properties view - inspite of data is in the images EXIF

**URL:** <https://community.pix4d.com/t/matrice-4e-no-lat-long-alti-data-on-image-properties-view-inspite-of-data-is-in-the-images-exif/32989>\
**Category:** PIX4Dmapper\
**Created:** [March 10, 2025, 6:35am UTC](https://community.pix4d.com/t/matrice-4e-no-lat-long-alti-data-on-image-properties-view-inspite-of-data-is-in-the-images-exif/32989 "2025-03-10T06:35:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![roy](https://avatars.discourse-cdn.com/v4/letter/r/4da419/32.png) [@roy](https://community.pix4d.com/u/roy)\
**Post date:** [March 10, 2025, 6:35am UTC](https://community.pix4d.com/t/matrice-4e-no-lat-long-alti-data-on-image-properties-view-inspite-of-data-is-in-the-images-exif/32989/1 "2025-03-10T06:35:43Z")

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Hi , i’ve got issues with the new M4E RTK.

i wanted to test the data with Pix4D Mapper.

the software recognize the camera model AND RTK accuracies , But there are no signs of LAT\LONG\ALTI data (and rotations angles).

the metadata of images is fine…

Any Ideas?

Tnx

 ![54](https://global.discourse-cdn.com/pix4d/original/2X/4/446e491d887f0af71ebc711d6704399b1f23f1ce.jpeg)

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**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\
**Post date:** [May 13, 2025, 2:37pm UTC](https://community.pix4d.com/t/matrice-4e-no-lat-long-alti-data-on-image-properties-view-inspite-of-data-is-in-the-images-exif/32989/2 "2025-05-13T14:37:02Z")

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Hello @roy, The issue is on the EXIF of the images. Pix4D requires specific format for those EXIF/XMP tags so I believe that is not correct so that software is not able to detect it. We haven’t see this issue with other user so the recommend to updates all your firmware and drone to see if that fixes your issue.  
For more information about the EXIF/XMP tags, visit

> **[EXIF and XMP tag information for project creation](https://support.pix4d.com/hc/en-us/articles/205732309)**
>
> Pix4D products read the information from the image EXIF data. In order to create a photogrammetric project and successfully process the calibration, certain EXIF metadata are required in the images. O