# License Issue & Support

**URL:** <https://community.pix4d.com/t/license-issue-support/28396>\
**Category:** PIX4Dmatic\
**Created:** [November 14, 2023, 12:56pm UTC](https://community.pix4d.com/t/license-issue-support/28396 "2023-11-14T12:56:58Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![hguyton](https://avatars.discourse-cdn.com/v4/letter/h/7ab992/32.png) [@hguyton](https://community.pix4d.com/u/hguyton)\
**Post date:** [November 14, 2023, 12:56pm UTC](https://community.pix4d.com/t/license-issue-support/28396/1 "2023-11-14T12:56:58Z")

</div>

We paid our monthly subscription and our license is showing as expired, going on 6 Days now.  
Cannot get any answers out of Pix4D. Their support options are very frustrating!!!

---

<div class="post-metadata">

**Author:** ![Mike\_K](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/mike_k/32/4697_2.png) [@Mike\_K](https://community.pix4d.com/u/Mike_K)\
**Post date:** [November 14, 2023, 4:20pm UTC](https://community.pix4d.com/t/license-issue-support/28396/2 "2023-11-14T16:20:55Z")

</div>

Hello,

I pulled up your account, and it has been renewed for another month. You are good to go. You can always submit a support ticket or contact sales if you have a similar problem.