# .LAS files missing from download section

**URL:** <https://community.pix4d.com/t/las-files-missing-from-download-section/5879>\
**Category:** PIX4Dcloud Questions/Troubleshooting\
**Created:** [January 28, 2018, 11:27am UTC](https://community.pix4d.com/t/las-files-missing-from-download-section/5879 "2018-01-28T11:27:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Renda\_F\_Rachman](https://avatars.discourse-cdn.com/v4/letter/r/dfb087/32.png) [@Renda\_F\_Rachman](https://community.pix4d.com/u/Renda_F_Rachman)\
**Post date:** [January 28, 2018, 11:27am UTC](https://community.pix4d.com/t/las-files-missing-from-download-section/5879/1 "2018-01-28T11:27:11Z")

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Hello good afternoon  
Today its my first time to use cloud, and i upload 300ish pic via browser directly.  
Then got an notification that its done processing, then i try to download one by one, but its missing on point cloud .las files.  
I checked the log text its says Save LAS = \<yes\>  
but i couldnt find it on download section.  
Is it a limitation for user because fair usage?  
or its just my current plan doesnt export .las from cloud processing?

thankyou Pix4D

&nbsp;

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**Author:** ![Rhea\_Garratt](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/rhea_garratt/32/403_2.png) [@Rhea\_Garratt](https://community.pix4d.com/u/Rhea_Garratt)\
**Post date:** [January 30, 2018, 9:05am UTC](https://community.pix4d.com/t/las-files-missing-from-download-section/5879/2 "2018-01-30T09:05:02Z")

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Hi Renda,

As you have uploaded the images directly to Pix4D Cloud for processing, a default processing template was applied (more info [here](https://support.pix4d.com/hc/en-us/articles/115004575526-What-are-the-processing-options-applied-on-the-cloud-#label2)). When using the&nbsp;Pix4Dmapper solution, the&nbsp;_3D Maps_ template is applied, where indeed the point cloud file in the .las format is generated by default. Then, it can be downloaded separately from the other outputs in the&nbsp;_Files_ tab, under&nbsp;_Results_.

However, when the size of an output is very big or when specific camera/processing options have been selected, the output is split into sub-files (more info [here](https://support.pix4d.com/hc/en-us/articles/115000707003-How-to-download-results-from-the-cloud#label1)). These sub-files can only be recovered by downloading the project folders (_Export to Pix4D Desktop_ option).&nbsp;I suspect this is what happened with your point cloud.  
Could you try downloading the project files and let me know how it went?

If this does not help, could you share the project link? More info [here](https://support.pix4d.com/hc/en-us/articles/215858503-Cloud-general-questions#label11).

Note that our fair usage policy only concerns the number and size of projects processed on the cloud per month (15 projects/month of 150 images at 15 MP), not the available outputs.

Have a nice day