# Is Pix4d software compatible with Apple

**URL:** <https://community.pix4d.com/t/is-pix4d-software-compatible-with-apple/28571>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [November 29, 2023, 7:36pm UTC](https://community.pix4d.com/t/is-pix4d-software-compatible-with-apple/28571 "2023-11-29T19:36:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mariondenfip](https://avatars.discourse-cdn.com/v4/letter/m/4da419/32.png) [@mariondenfip](https://community.pix4d.com/u/mariondenfip)\
**Post date:** [November 29, 2023, 7:36pm UTC](https://community.pix4d.com/t/is-pix4d-software-compatible-with-apple/28571/1 "2023-11-29T19:36:11Z")

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I have an Apple Mac Pro laptop and not able to open app after it is installed.  
I’m using a windows 11 app from Parallels Desktop. Any advise on how to fix this?

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [November 30, 2023, 9:55am UTC](https://community.pix4d.com/t/is-pix4d-software-compatible-with-apple/28571/2 "2023-11-30T09:55:34Z")

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Hi @mariondenfip,

Welcome to the Pix4D Community 🤝 .

Please note that macOS is not a supported OS for PIX4Dmapper:

> **[Computer requirements - PIX4Dmapper](https://support.pix4d.com/hc/en-us/articles/115002439383)**
>
> This article describes the minimum and recommended hardware and software requirements.

However, we have an old version for macOS, you can find additional information here:

> [@Beta macOS version of Pix4Dmapper 3.0](https://community.pix4d.com/t/beta-macos-version-of-pix4dmapper-3-0/5672):
>
> Communication April 2024 The final iteration of PIX4Dmapper engineered for Mac was version 3.0.18, compatible with MacOS up to Sierra 10.12. Modern updates to MacOS have rendered version 3.0.18 incompatible, as it relies on outdated connection protocols unsupported by contemporary MacOS versions. Consequently, users may encounter difficulties connecting to PIX4Dmapper’s license servers, resulting in the expected Error e0060. More information can be found here: Communication February 2018 We …

Please note that this version is not supported, and it is possible that recent macOS updates made this version incompatible as it was still using old connection protocols, not supported by modern OS.

Users with Parallels have experienced issues with the display of the rayCloud and processing fails.  
Feel free to give it a try, but we can’t ensure this will work on the long run.

If you don’t have the possibility to use a Windows device, you can also give PIX4Dmatic a try. This software works on both Windows and macOS and is currently supported by us.