# Generating tiles failed!

**URL:** <https://community.pix4d.com/t/generating-tiles-failed/7995>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [February 14, 2019, 1:33pm UTC](https://community.pix4d.com/t/generating-tiles-failed/7995 "2019-02-14T13:33:22Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Phiroz\_Alee\_Nazari](https://avatars.discourse-cdn.com/v4/letter/p/dbc845/32.png) [@Phiroz\_Alee\_Nazari](https://community.pix4d.com/u/Phiroz_Alee_Nazari)\
**Post date:** [February 14, 2019, 1:33pm UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/1 "2019-02-14T13:33:22Z")

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Hi, during processing step 2 we get an “generating tiles failed” erros among others. We have tried to check and uncheck and use multiple different settings but get the same error every time. I have uploaded the log file for processing to the onedrive. the file is called "phantom\_test\_set2 .

Hope you can give us some advice.

&nbsp;

Kind Regards

Phiroz Nazari

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**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [February 16, 2019, 12:06am UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/2 "2019-02-16T00:06:59Z")

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Hi Phiroz,

Can you give us the one drive link?

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**Author:** ![CENTRE\_OF\_EXCELLENCE](https://avatars.discourse-cdn.com/v4/letter/c/cab0a1/32.png) [@CENTRE\_OF\_EXCELLENCE](https://community.pix4d.com/u/CENTRE_OF_EXCELLENCE)\
**Post date:** [May 28, 2019, 5:02am UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/3 "2019-05-28T05:02:31Z")

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Did u get any results? i am also facing the same problem for my thermal camera albris data

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**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [May 29, 2019, 10:27pm UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/4 "2019-05-29T22:27:05Z")

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Hi, we did not get any reply from Phiroz. You can share your log file with us. We can have a look.

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**Author:** ![202183010032](https://avatars.discourse-cdn.com/v4/letter/2/cc9497/32.png) [@202183010032](https://community.pix4d.com/u/202183010032)\
**Post date:** [April 7, 2022, 2:07pm UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/5 "2022-04-07T14:07:55Z")

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Did u get any results? i have the same trouble with u

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**Author:** ![202183010032](https://avatars.discourse-cdn.com/v4/letter/2/cc9497/32.png) [@202183010032](https://community.pix4d.com/u/202183010032)\
**Post date:** [April 7, 2022, 2:12pm UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/6 "2022-04-07T14:12:59Z")

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hi，I am a new user and I may have the same problem with others, what can I do for you to solve the problem.(I am sorry for my poor English.)

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [April 8, 2022, 9:06am UTC](https://community.pix4d.com/t/generating-tiles-failed/7995/7 "2022-04-08T09:06:26Z")

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Hi @202183010032, welcome to the Pix4D Community 🙂.

Could you please provide us with more information about the problem?  
Would it be possible for you to share the quality report and log file with us?

Cheers