# Faster Releasing a Subscription/Seat

**URL:** <https://community.pix4d.com/t/faster-releasing-a-subscription-seat/32232>\
**Category:** PIX4Dcatch Feature Request\
**Created:** [November 14, 2024, 11:05pm UTC](https://community.pix4d.com/t/faster-releasing-a-subscription-seat/32232 "2024-11-14T23:05:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anschlei](https://avatars.discourse-cdn.com/v4/letter/a/94ad74/32.png) [@anschlei](https://community.pix4d.com/u/anschlei)\
**Post date:** [November 14, 2024, 11:05pm UTC](https://community.pix4d.com/t/faster-releasing-a-subscription-seat/32232/1 "2024-11-14T23:05:53Z")

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Hello Pix4D-Team,

currently your documentation states:

To free up the subscription for use on another device, follow these steps:

1. **Logout from the Device:** Log out from the device where the subscription is currently active.
2. **Wait 12 Hours:** After logging out, please allow 12 hours for the subscription to automatically expire on the previous device.

This forces organisations with multiple RTK Device to have just as many Professional licences, even they wouldnt use those at the same time.  
As a user I dont understand why I cant use the Professional licence from my organisation if currently nobody needs but was online with it 12 hours ago.

Kind Regards,  
Anton S.

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**Author:** ![todd.kesselring](https://avatars.discourse-cdn.com/v4/letter/t/858c86/32.png) [@todd.kesselring](https://community.pix4d.com/u/todd.kesselring)\
**Post date:** [December 3, 2025, 5:47pm UTC](https://community.pix4d.com/t/faster-releasing-a-subscription-seat/32232/2 "2025-12-03T17:47:58Z")

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I know this is a year old but I had the same questions. So, after a bit of testing while looking at our organizational dashboard, I have found some answers. The Pix4D documentation should be clarified. After logging out of Pix4Dcatch, on whatever device is using a license, the Pix4Dcatch Professional license is released. Otherwise, the license will be released after 12 hours of inactivity. It also looks like it should be possible to free a license from the organizational dashboard but I was unable to do that. It may be because I was tying up a license on a device and I am also the organizational account owner. I might be able to release a users license but I will have to test that later. So, to summarize, Pix4Dcatch licenses are freed after 12 hours of doing nothing or immediately after the user logs out of the Pix4Dcatch app.

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**Author:** ![Kapil\_Khanal](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/kapil_khanal/32/304_2.png) [@Kapil\_Khanal](https://community.pix4d.com/u/Kapil_Khanal)\
**Post date:** [April 7, 2026, 7:45pm UTC](https://community.pix4d.com/t/faster-releasing-a-subscription-seat/32232/3 "2026-04-07T19:45:07Z")

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### Releasing a Seat

A user can choose one of the following options to release the subscription for use on a different device:

- **Logout from the Device:** Log out from the device where the subscription is currently active.  
or
- **Wait 12 Hours:** Your seat reservation will automatically expire on your device 12 hours after activating it.

> **[iOS PIX4Dcatch Professional License](https://support.pix4d.com/hc/en-us/articles/18509048121629#Releaseseat)**
>
>   PIX4Dcatch on Android do not support the PIX4Dcatch Professional License, therefore all the premium features are not supported. To see the differences between iOS and Android, you can check this lin