# Error to load Duet-T images

**URL:** <https://community.pix4d.com/t/error-to-load-duet-t-images/14348>\
**Category:** PIX4Dmapper\
**Created:** [August 28, 2020, 3:50pm UTC](https://community.pix4d.com/t/error-to-load-duet-t-images/14348 "2020-08-28T15:50:20Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![b.candido](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/b.candido/32/2813_2.png) [@b.candido](https://community.pix4d.com/u/b.candido)\
**Post date:** [August 28, 2020, 3:50pm UTC](https://community.pix4d.com/t/error-to-load-duet-t-images/14348/1 "2020-08-28T15:50:20Z")

</div>

Dear,

I am using that tutorial to process images from the Duet-T camera, which I use on eBee X:

[https://sensefly.zendesk.com/hc/en-us/articles/360013198713-How-to-create-a-Pix4D-project-with-the-senseFly-Duet-T-](https://sensefly.zendesk.com/hc/en-us/articles/360013198713-How-to-create-a-Pix4D-project-with-the-senseFly-Duet-T-)

However, when loading images, the following error message appears:

[Error]: Error converting FLIR image: Unable to write thermal image

 ![Capture](https://global.discourse-cdn.com/pix4d/original/2X/0/00fcc8ad898e0c507d0fbeb79c634614c7e514b2.jpeg)

What is it? How to solve this?

Thanks in advance,  
Bernardo

---

<div class="post-metadata">

**Author:** ![momtanu.chakraborty](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/momtanu.chakraborty/32/269_2.png) [@momtanu.chakraborty](https://community.pix4d.com/u/momtanu.chakraborty)\
**Post date:** [August 29, 2020, 1:00am UTC](https://community.pix4d.com/t/error-to-load-duet-t-images/14348/2 "2020-08-29T01:00:50Z")

</div>

Hi, Which Pix4Dmapper version are you using? You would need 4.3.31 or a later version. It also might happen if you have special characters in your directory path. Can you send us the logfile?

---

<div class="post-metadata">

**Author:** ![b.candido](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/b.candido/32/2813_2.png) [@b.candido](https://community.pix4d.com/u/b.candido)\
**Post date:** [October 15, 2020, 10:53pm UTC](https://community.pix4d.com/t/error-to-load-duet-t-images/14348/3 "2020-10-15T22:53:46Z")

</div>

Thanks for your answer. I have changed the directory path and now I can process!

All the best,  
Bernardo