# Error: "pix4dmapper.exe has stopped working **URL:** \ **Category:** PIX4Dmapper Questions/Troubleshooting\ **Created:** [July 23, 2019, 11:09am UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614 "2019-07-23T11:09:33Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [July 23, 2019, 11:09am UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/1 "2019-07-23T11:09:33Z")
Hello , pix4dmapper stopped working when I opened the case I created before.  I use the version 4.4.12. Started doing this after the latest version update. I shared error message and pc features ![](https://global.discourse-cdn.com/pix4d/original/1X/2091ce9fbc155a568fcfac1f1a90d83d93259196.png) ![](https://global.discourse-cdn.com/pix4d/original/1X/9c40b8698dd574a678858ec0707e48bb9fa6ea61.png) ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [July 23, 2019, 1:03pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/2 "2019-07-23T13:03:03Z")
Hi Muhammet, Please upload your project files to our [OneDrive](https://pix4d365-my.sharepoint.com/:f:/g/personal/beata_ciesielska_pix4d_com/EtBUjoxUCdZLqqiRR_uIYboBwXgiJm2fM_4MeUAWwEVR_g?e=ejGUb6) so we can investigate the problem. šŸ˜‰ ā–ø The quality report (.pdf format): ā€¦\project\_name\1\_initial\report\project\_name\_report.pdf ā–ø The project log file (text file): ā€¦\project\_name\project\_name.log ā–ø The project file (.p4d): ā€¦\project\_name.p4d Thanks! ---
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [July 23, 2019, 5:04pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/3 "2019-07-23T17:04:26Z")
Hi Beata, I shared all the files on your onedriveā€¦ Thanks ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [July 25, 2019, 2:40pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/4 "2019-07-25T14:40:25Z")
Hi Muhammet, What a great pilot you are! :o I think itā€™s the best project Iā€™ve ever seen. Congrats! In the .log file, I donā€™t see any processing errors or other issues which could cause the freeze. My suggestion would be to: - update your NVIDIA driver to [this version](https://www.nvidia.com/Download/driverResults.aspx/132838/en-us) - open the project again, once it crashes please: It will give us some insights on what is exactly happening with hardware because in the log file, we can see what the software does. It also sometimes gives further insights into the application or software. Thanks in advance! ---
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [August 2, 2019, 4:38pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/5 "2019-08-02T16:38:10Z")
Hi Beata , I uptated NVIDIA Driver . I added a screenshot of the Event Viewer. Thanks. ---
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [August 2, 2019, 4:38pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/6 "2019-08-02T16:38:38Z")
![](https://global.discourse-cdn.com/pix4d/original/1X/681da36dc987df23aa7333153d19ceacc06bf08e.png) ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [August 9, 2019, 11:03am UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/7 "2019-08-09T11:03:08Z")
Hi Muhammet, My apologies for my delayed reply.  In order to speed up our communication and improve information exchange, please submit a ticket to Pix4D Technical Support using this [form](https://community.pix4d.com/hc/en-us/requests/new). In this ticket, please answer the following questions:  - Are you able to open this project on another computer? - Did you create this project in the same version you are currently -  is 4.4.12?  - Did you create it locally on your computer? I shared with you another OneDrive folder where you can upload your entire project, and we will test it from our end.  Additionally, for the reference, please add a link to this community post so we can follow up.  Thank you in advance ---
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [August 9, 2019, 11:25am UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/8 "2019-08-09T11:25:51Z")
Hello Beata ,  you can find answers to your questions below . - Are you able to open this project on another computer? Yes I tried but not working - Did you create this project in the same version you are currently -  is 4.4.12? Yes  - Did you create it locally on your computer? Yes  ---
**Author:** ![Derek\_Bendell](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/derek_bendell/32/296_2.png) [@Derek\_Bendell](https://community.pix4d.com/u/Derek_Bendell)\ **Post date:** [August 9, 2019, 11:48am UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/9 "2019-08-09T11:48:18Z")
Please post pics & details about the project. I wanna see the best project ever seen too. Thatā€™s one of the best parts of the discussion board, seeing what others are doing with Pix4D. Thanks in advance.  ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [August 9, 2019, 2:59pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/10 "2019-08-09T14:59:30Z")
Hi, Muhammet, thank you for the reply, submitting the ticket and sending us the dataset. Iā€™m downloading it now. Iā€™ll come back to you as soon as possible.  Derek, please check the Quality Report from [here](https://pix4d365-my.sharepoint.com/personal/beata_ciesielska_pix4d_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fbeata%5Fciesielska%5Fpix4d%5Fcom%2FDocuments%2F73860).  Best!  ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [August 9, 2019, 3:17pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/11 "2019-08-09T15:17:17Z")
Muhammet Iā€™m sorry. I forgot to mention that because of OneDrive limitations if you wonā€™t zip the dataset before uploading, I canā€™t download it in total. Would you mind to upload the zipped version of your project once again?  I could have downloaded only 27 images. ;-( Thank you in advance.      ---
**Author:** ![Derek\_Bendell](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/derek_bendell/32/296_2.png) [@Derek\_Bendell](https://community.pix4d.com/u/Derek_Bendell)\ **Post date:** [August 12, 2019, 12:52pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/12 "2019-08-12T12:52:39Z")
_ā€œDerek, please check the Quality Report from here.ā€_    Beata - Sorry, the link will not open. Just curious. Great projects are nice to look at and evaluate when possible, so valuable stuff to review. Thanks. ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [August 12, 2019, 1:12pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/13 "2019-08-12T13:12:28Z")
Hi Dereck, Can you try again with this one? [OneDrive](https://pix4d365-my.sharepoint.com/:f:/g/personal/beata_ciesielska_pix4d_com/EtBUjoxUCdZLqqiRR_uIYboBwXgiJm2fM_4MeUAWwEVR_g?e=ejGUb6). Best! ---
**Author:** ![muhammet\_tuncez](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/muhammet_tuncez/32/270_2.png) [@muhammet\_tuncez](https://community.pix4d.com/u/muhammet_tuncez)\ **Post date:** [August 26, 2019, 2:29pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/14 "2019-08-26T14:29:20Z")
Hi Beata , Iā€™ve reloaded the zip image files. Thank you in advance ---
**Author:** ![Beata](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/beata/32/187_2.png) [@Beata](https://community.pix4d.com/u/Beata)\ **Post date:** [August 27, 2019, 1:54pm UTC](https://community.pix4d.com/t/error-pix4dmapper-exe-has-stopped-working/8614/15 "2019-08-27T13:54:03Z")
Hi, I replied to you in the ticket you had submitted. šŸ˜‰ Best!