# Error generating point cloud after capture

**URL:** <https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548>\
**Category:** PIX4Dcatch Questions/Troubleshooting\
**Created:** [May 19, 2026, 3:50pm UTC](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548 "2026-05-19T15:50:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dz6071](https://avatars.discourse-cdn.com/v4/letter/d/958977/32.png) [@dz6071](https://community.pix4d.com/u/dz6071)\
**Post date:** [May 19, 2026, 3:50pm UTC](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548/1 "2026-05-19T15:50:12Z")

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I am using an iPhone running the latest update of the app and phone software. I have tried several captures with the same issue. After any capture, when the file saves, it processes the point cloud and gives an error at 44% which reads:

> Error
> 
> The operation couldn’t be completed.
> 
> (com.pix4d.platform\_catch\_pcl\_ioerror 7.)

I have tried this with large and small projects (less than 50 and more than 800 shots). Same error at the same percent every time. I have also tried uninstalling and reinstalling with no help.

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**Author:** ![MariaB](https://avatars.discourse-cdn.com/v4/letter/m/779978/32.png) [@MariaB](https://community.pix4d.com/u/MariaB)\
**Post date:** [June 10, 2026, 1:01pm UTC](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548/2 "2026-06-10T13:01:05Z")

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Hi @dz6071 ,

We have identified a bug in the processing workflow and are currently working on a fix. We will notify you as soon as the updated version is available.  
We apologize for any inconvenience this may cause.

Best regards,

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**Author:** ![m.vercammen](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@m.vercammen](https://community.pix4d.com/u/m.vercammen)\
**Post date:** [July 9, 2026, 3:28pm UTC](https://community.pix4d.com/t/error-generating-point-cloud-after-capture/34548/3 "2026-07-09T15:28:36Z")

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Hi,

I’m in the exact same situation concerning the error code 7, I’m using an Iphone 15 Max and the situation is still stuck. Here is a part of the logs of the capture. (Can’t add more, due to the 4Mb upload limit)

[com.pix4d.catch 2026-07-09–14-25-26-239.log](https://community.pix4d.com/uploads/short-url/xIPFhRX8aEdPs7qQvF55OSKdfKA.log) (2.0 MB)

[com.pix4d.catch 2026-07-09–14-53-16-667.log](https://community.pix4d.com/uploads/short-url/igxqbLgKf8shY1cYL6GhR9MhLaI.log) (329.9 KB)