# Error e0706c network access is disabled

**URL:** <https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706>\
**Category:** PIX4Dcloud Questions/Troubleshooting\
**Created:** [December 12, 2018, 8:33pm UTC](https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706 "2018-12-12T20:33:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![derek\_barr](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@derek\_barr](https://community.pix4d.com/u/derek_barr)\
**Post date:** [December 12, 2018, 8:33pm UTC](https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706/1 "2018-12-12T20:33:50Z")

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**Author:** ![Pix4D\_Alumni\_MV](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pix4d_alumni_mv/32/2071_2.png) [@Pix4D\_Alumni\_MV](https://community.pix4d.com/u/Pix4D_Alumni_MV)\
**Post date:** [December 13, 2018, 8:30am UTC](https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706/2 "2018-12-13T08:30:09Z")

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Hi Derek,

Have you tried the solutions described in this page?

- [Server error, cannot login](https://support.pix4d.com/hc/en-us/articles/360000212563-Server-error-cannot-login)

If it does not provide you a solution, let us know.

Best,

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**Author:** ![derek\_barr](https://avatars.discourse-cdn.com/v4/letter/d/a6a055/32.png) [@derek\_barr](https://community.pix4d.com/u/derek_barr)\
**Post date:** [December 13, 2018, 3:39pm UTC](https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706/3 "2018-12-13T15:39:58Z")

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Tried all listed solutions, Removing deep packet analysis changed the error to this:

Error e0706c: Could not authenticate. Check your internet connection. Failure: SSL handshake failed

no other results

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<div class="post-metadata">

**Author:** ![Pix4D\_Alumni\_MV](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/pix4d_alumni_mv/32/2071_2.png) [@Pix4D\_Alumni\_MV](https://community.pix4d.com/u/Pix4D_Alumni_MV)\
**Post date:** [December 14, 2018, 1:28pm UTC](https://community.pix4d.com/t/error-e0706c-network-access-is-disabled/7706/4 "2018-12-14T13:28:26Z")

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Hi Derek,

This error may be the result of three possible problems:

- **A proxy server is used**  
If a proxy server is used you should enter the proxy settings following the instructions here:&nbsp;[How to set up the Proxy Server Configuration](https://support.pix4d.com/hc/en-us/articles/202560089-How-to-set-up-the-Proxy-Server-Configuration)
- **There is no internet connection.**  
Please make sure that there is an internet connection: Restart your internet connection and ensure that connection to the internet is available.&nbsp;
- **The computer is behind a firewall.**  
If the computer is behind a firewall make sure that the firewall is not blocking \*.[pix4d.com](http://pix4d.com/), via ports 80 and 443: For instructions on allowing access, consult your network administrator or your home network’s firewall documentation.

Add also&nbsp; **[cloud.pix4d.com](http://cloud.pix4d.com)** and \*\*[https://aws.amazon.com/s3/](https://aws.amazon.com/s3/)&nbsp; **or** &nbsp;[https://aws.amazon.com/&nbsp;](https://aws.amazon.com/%C2%A0)\*\*sites as trusted in the operating system.

You can also check this article if you have not done it already:

[Error: “Network error: Please check your internet connection. SSL handshake failed”](https://support.pix4d.com/hc/en-us/articles/202561139-Error-Network-error-Please-check-your-internet-connection-SSL-handshake-failed-)

If you still experiencing the same issue, the next step is to&nbsp;[completely uninstall Pix4D Desktop](https://support.pix4d.com/hc/en-us/articles/360000450103-How-to-completely-uninstall-Pix4D-Desktop)&nbsp;and install the stable version once again.&nbsp;

Hope this will help,

Best,