# Error  during the processing request

**URL:** <https://community.pix4d.com/t/error-during-the-processing-request/3900>\
**Category:** PIX4Dmapper Questions/Troubleshooting\
**Created:** [July 26, 2017, 12:21am UTC](https://community.pix4d.com/t/error-during-the-processing-request/3900 "2017-07-26T00:21:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Andy\_Castonguay](https://avatars.discourse-cdn.com/v4/letter/a/4af34b/32.png) [@Andy\_Castonguay](https://community.pix4d.com/u/Andy_Castonguay)\
**Post date:** [July 26, 2017, 12:21am UTC](https://community.pix4d.com/t/error-during-the-processing-request/3900/1 "2017-07-26T00:21:33Z")

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Under the heading download images, and the picture of the drone, reads  
“?Images” have been downloaded and when I select “upload images” and it changes from “uploading in process” to error during the processing request, please try again ". This is the second project I’ve tried to upload with the same effects.

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**Author:** ![Julie\_Pichon](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/julie_pichon/32/592_2.png) [@Julie\_Pichon](https://community.pix4d.com/u/Julie_Pichon)\
**Post date:** [July 31, 2017, 12:11pm UTC](https://community.pix4d.com/t/error-during-the-processing-request/3900/2 "2017-07-31T12:11:10Z")

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The download failed probably because the images were not found on the SD card. Then if the images were not copied to the device, they cannot be uploaded to the cloud.

Several users reported the issue of images that we not saved on the SD card during the mission. You will find more information here:

[(Android) Images are not captured  
 ](https://community.pix4d.com/t/5446)[(iOS) Images are not captured](https://community.pix4d.com/t/2910/comments/115004317266)

We believe reformating the SD card using DJI GO (4) will help.