# Downloading PX4DCloud Output when subscription is over

**URL:** <https://community.pix4d.com/t/downloading-px4dcloud-output-when-subscription-is-over/34038>\
**Category:** PIX4Dcloud\
**Created:** [August 20, 2025, 8:40am UTC](https://community.pix4d.com/t/downloading-px4dcloud-output-when-subscription-is-over/34038 "2025-08-20T08:40:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![michel.laplane](https://avatars.discourse-cdn.com/v4/letter/m/59ef9b/32.png) [@michel.laplane](https://community.pix4d.com/u/michel.laplane)\
**Post date:** [August 20, 2025, 8:40am UTC](https://community.pix4d.com/t/downloading-px4dcloud-output-when-subscription-is-over/34038/1 "2025-08-20T08:40:18Z")

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My monthly subscription is expired.  
My project are still available as i’m still in the retention period of 60 days but i cannot download the output of my project cause the Download button is disabled on outputs.  
What I’m doing wrong?  
Best regards.

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**Author:** ![Heydi\_Contreras](https://avatars.discourse-cdn.com/v4/letter/h/cc9497/32.png) [@Heydi\_Contreras](https://community.pix4d.com/u/Heydi_Contreras)\
**Post date:** [August 21, 2025, 1:38pm UTC](https://community.pix4d.com/t/downloading-px4dcloud-output-when-subscription-is-over/34038/2 "2025-08-21T13:38:36Z")

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Hello @michel.laplane

We are deeply sorry for this incident.  
We have detected an internal issue affecting you. We have fixed it manually for the time being until a hotfix can be released to the system.

Please access your projects and try downloading the outputs now.

Best regards