# Downloading Outputs on Pix4D Cloud

**URL:** <https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055>\
**Category:** PIX4Dcloud\
**Created:** [August 22, 2025, 1:35pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055 "2025-08-22T13:35:13Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![amugabe](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@amugabe](https://community.pix4d.com/u/amugabe)\
**Post date:** [August 22, 2025, 1:35pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/1 "2025-08-22T13:35:13Z")

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Hello Pixies

Could someone please help me understand why I’m unable to download outputs in Pix4D Cloud? I started with a free trial and upgraded to an Advanced subscription a couple of days ago. My account shows the subscription as active, and I can also see the purchased credits.

However, when I try to download outputs (such as a shapefile), I get an error message stating something like: _“A paid subscription is required to download outputs – buy now.”_

I’d sincerely appreciate any guidance or tips to resolve this issue. Thank you!

 ![image](https://global.discourse-cdn.com/pix4d/original/2X/e/ec7b9cfce5844caba49de1e8fe12a3b4585e97c7.jpeg)

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [August 22, 2025, 1:54pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/2 "2025-08-22T13:54:33Z")

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Hi @amugabe,

Welcome to the Pix4D Community 🤝 . Thank you for sharing clear and detailed information about your issue.

Currently, there is a problem where when there is a valid trial license and a valid paid license, the software gives priority to the trial license, which does not allow exports. The product team is aware of this and is already working on a fix. I apologize for any inconvenience.

To solve the issue, I have manually “expired” your trial license so that only the paid license is “currently valid”.

Please reload the page; you should now be able to export data.

Let me know if this now works for you and if there is anything else I can do for you.

Cheers,  
Daniele

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**Author:** ![amugabe](https://avatars.discourse-cdn.com/v4/letter/a/eb9ed0/32.png) [@amugabe](https://community.pix4d.com/u/amugabe)\
**Post date:** [August 22, 2025, 5:54pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/3 "2025-08-22T17:54:42Z")

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Thank you Daniele. Works good now!

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**Author:** ![greentree.matt](https://avatars.discourse-cdn.com/v4/letter/g/b9e5f3/32.png) [@greentree.matt](https://community.pix4d.com/u/greentree.matt)\
**Post date:** [August 24, 2025, 7:48pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/4 "2025-08-24T19:48:47Z")

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Hi I have the same issue as ‘‘amugabe” and cannot export outputs in PIX4D cloud due to upgrading a trial version to a paid subscription. Can you please provide me with the same fix as above.

Regards,

Matt

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [August 25, 2025, 8:50am UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/5 "2025-08-25T08:50:16Z")

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Hi @greentree.matt,

Welcome to the Pix4D Community 🤝 .

This should have been fixed on your end too.

We apologize for the inconvenience.

Cheers,  
Daniele

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**Author:** ![accounts](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@accounts](https://community.pix4d.com/u/accounts)\
**Post date:** [September 2, 2025, 1:57pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/6 "2025-09-02T13:57:08Z")

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Hi @Daniele_Lecci , I have the same issue as greentree.matt and amugabe. Can you please provide me with the same fix as them? Thank you!!

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**Author:** ![Daniele\_Lecci](https://sea2.discourse-cdn.com/pix4d/user_avatar/community.pix4d.com/daniele_lecci/32/9493_2.png) [@Daniele\_Lecci](https://community.pix4d.com/u/Daniele_Lecci)\
**Post date:** [September 2, 2025, 2:20pm UTC](https://community.pix4d.com/t/downloading-outputs-on-pix4d-cloud/34055/7 "2025-09-02T14:20:08Z")

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Hi @accounts,

Welcome to the Pix4D Community 🤝 .

This should have been fixed on your end too.

We apologize for the inconvenience.

Cheers,  
Daniele